Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive
Restaurants
Hunter Bar Cancun: Address - 1 min walk
Black Café - 2 min walk
Taqueria el Poblano - 6 min walk
11:11 Club - 9 min walk
Soberanis Hotel - 3 min walk
About this property
Casa de los Alcatraces
Hotel near Plaza 28
Near Plaza Las Americas, Casa de los Alcatraces provides everything you need. Guests can connect to free WiFi in public areas.
You'll also find perks such as:
Smoke-free property
Room features
All guest rooms at Casa de los Alcatraces offer comforts, such as air conditioning.
More conveniences in all rooms include:
Bathrooms with showers and shampoo
TVs with satellite channels
Fans and daily housekeeping
Languages
Spanish
Property amenities
Internet
Available in all rooms: Internet access
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
Conveniences
Limited-hour front desk
Guest services
Housekeeping (daily)
Accessibility
No lift
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
TV with satellite channels
More
Air conditioning
Fan
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
We should mention
This property does not have any lifts
There is limited hot water on site
Only registered guests are allowed in the guestrooms
Property is also known as
Casa de los Alcatraces Hotel
Casa de los Alcatraces Cancun
Hotel la casa de los alcatraces
Capital O Casa de los Alcatraces
Casa de los Alcatraces Hotel Cancun
Frequently asked questions
Is Casa de los Alcatraces pet-friendly?
No, pets are not allowed at this property.
How much is parking at Casa de los Alcatraces?
This property doesn't offer parking.
What time is check-in at Casa de los Alcatraces?
Check-in start time: 3:00 PM; check-in end time: 8:00 PM. After-hours check-in is not available.
What time is check-out at Casa de los Alcatraces?
Checkout is at noon.
Where is Casa de los Alcatraces located?
Located in Downtown Cancun, this hotel is within a 10-minute walk of Las Palapas Park and Plaza 28. Ultramar Ferry Puerto Juárez is 2.7 mi (4.3 km) away.
Casa de los Alcatraces Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It is a new hotel , witch is nice. The Staff has no education how to deal with customers, and zero hotel experience.
Next door is a cheap hostel what plays music very loud hole night long until 5 am so you can not sleep there.
Staff wants Cash only, there was also sometimes loud music in reception read all other reviews is my advice, there are better places to stay.
Yes it was very clean when we arrived and the room was updated with new amenities BUT there are a few problems. First of all the front desk attempted to SCAM us by claiming we had not prepaid and payment was due in cash only.
After ensuring him we prepaid, he realized we were not stupid and handed us our room key which had "prepagado' written on it. Prepaid.
Also, room service did not clean our room at all or attempt to knock for cleaning. Thus we never received new sheets, towels, or toilet paper. Trash was never taken out as well.
When i asked about new towels I was told they did not have any and we were to keep reusing the towels we had. When I asked for more toilet paper we were given a half used roll from what I assume came from another empty room.
Overall, the room came with a nice fridge, tv setup, AC, and shower. Dont try to sleep with the windows open because the night clubs down the street will keep you up.
Clean and overall really comfortable stay. Room got a kitchenette and a private bathroom and location excellent for ADO bus station, mercado 28 and bus stop for hotel zone (+downtown, ferry and else). Only thing bothering us was the very loud music from reception TV still after midnight; i needed to go twice to reception asking to lower the volume...