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Paradisus Cancún – All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor swimming pools

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Paradisus Cancún – All Inclusive

Exterior
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
Front of property
Premium bedding, free minibar, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
  • Pool
  • Spa
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Room service
    Room service
The price is ₹32,335
Price available on 31/10/2024

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Junior Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
  • 44 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Sunset View

Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 44 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Junior Suite Sunset View

Premium Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Junior Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

50-inch LED TV with cable channels, books

Premium Two Bedrooms Master Suite

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
2 bedrooms
  • 102 sq m
  • Lagoon view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Master Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 61 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Suite Sunset View

Premium Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Junior Suite Ocean View

Grand Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Grand Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Concierge Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite – Ocean View

The Reserve Adults Only Master Suite – Ocean View | Beach/ocean view

The Reserve Adults Only Master Suite – Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Master Suite Ocean View

Family Concierge Master Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Family Concierge Master Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite – Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite – Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Master Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite – Ocean View

The Reserve Adults Only Suite – Ocean View | Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Suite – Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Premium bedding
Bathrobes
  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Premium bedding
Bathrobes
  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 5 min walk
  • La Isla Shopping Mall - 4 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • El Rey Ruins - 5 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Coyote Loco - ‬11 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Fred's House - ‬9 min walk
  • ‪Chambao - ‬8 min walk
  • ‪BlueAgave - ‬1 min walk

About this property

Paradisus Cancún – All Inclusive

Luxury all-inclusive property near Luxury Avenue Shopping Mall
Located close to Museo Maya Trailhead and El Rey Ruins, Paradisus Cancún – All Inclusive provides a golf course, a swim-up bar and a beach bar. Adventurous travellers may like the fitness classes and Pilates at this property. Indulge in a body treatment, a facial and a hot stone massage at YHI Spa, the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the health club; the property also has a poolside bar, a terrace and shopping on-site. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • Tennis courts, a local area shuttle and express check-out
  • Babysitting (surcharge), 1 meeting room and a porter/bellboy
  • Guest reviews speak highly of the family-friendly amenities, beach locale and pool
Room features
All 655 rooms include comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and free stocked minibars. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • 50-inch LED TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium alcoholic drinks included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Children's club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free self parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cielo
  • Lemon Fish
  • Malva Food Bazar
  • Sal Steak Cave
  • Sante

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 5 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Frequently asked questions

Does Paradisus Cancún – All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Cancún – All Inclusive?

As of 30 Oct 2024, prices found for a 1-night stay for 2 adults at Paradisus Cancún – All Inclusive on 31 Oct 2024 start from ₹32,335.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Cancún – All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Cancún – All Inclusive?

Self-parking is free at this property.

What time is check-in at Paradisus Cancún – All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Paradisus Cancún – All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Cancún – All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include tennis, aerobics classes, cooking classes and more.

Where is Paradisus Cancún – All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 3 mi (5 km) of Museo Maya Trailhead, Luxury Avenue Shopping Mall and El Rey Ruins. La Isla Shopping Mall and Ventura Park Cancun are also within 9 mi (15 km).

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1271 out of 2446 reviews" "
Rating 8 - Good. 483 out of 2446 reviews" "
Rating 6 - Okay. 323 out of 2446 reviews" "
Rating 4 - Poor. 169 out of 2446 reviews" "
Rating 2 - Terrible. 200 out of 2446 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous interior, large spacious views, beautiful pools and beach area, friendly staff. Wish we knew ahead to book our VIP perks in advance, especially since most things needed to be booked a day ahead and we were only there 2 days.
Stayed 2 nights in Oct 2024

8/10 Good

Sergio A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing atmosphrere but Paradisus Melia need to do something about party noises coming from the Kulkukan Blvd. We were staying at a room with view of the lagoon side and we could not sleep from Thurday thru Sunday ( Oct 24th thru Oct 27th ) , The Night Club Mun is extremely noisy and they work until 5:00 am. It was terrible. Try to do something about this with the city. In the Hotel all perfect but this ruined our stay.
Stayed 6 nights in Oct 2024

6/10 Okay

Bernadine

Stayed 3 nights in Sep 2024

4/10 Poor

Kainat

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I like the property but i hate how they dont help you and tell you about activities around hotel. Also my husband asked them to decor the room for 2nd year anniversary and they did so poor job decorating the room.Also transportation to airport was Bad! i almost missed my flight
Stayed 4 nights in Oct 2024

10/10 Excellent

Luis

Stayed 5 nights in Sep 2024

6/10 Okay

Omar

Liked: Staff & service
Nice hotel with excellent service experience. Food was terrible and old
Stayed 5 nights in Oct 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

2/10 Terrible

Niruben

Stayed 4 nights in Sep 2024

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

DMITRIY

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort represents itself as a 5 star. We had a very high expectation for this place. Rooms are really really old, water is rusty orange. On the property only 4 restaurants, the only breakfast place is a buffet. Super rude and slow service. No respect at all. You want good meat? Pay. You want normal place by the pool, pay. Can’t do anything for free. Really disappointed since this was supposed to be all inclusive resort. Never coming back
Stayed 5 nights in Oct 2024

6/10 Okay

MARIA PAULA

Travelled with family
Disliked: Amenities
The outsourced tourist excursions services was extremely poor and there was almost nothing gluten free specially for breakfast
Stayed 5 nights in Oct 2024

2/10 Terrible

Elvira

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel with cockroaches
Stayed 5 nights in Oct 2024

6/10 Okay

Ashwin

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location!!! Aesthetically beautiful property; but long way to go in terms of customer service. We booked as a large group of 4 families of 15 ppl. Our stay had its ups and downs - ups include the awesome beach and pool area; i can assure you’ll have a good time as its super family friendly and the staff is great. So is the food in some of the restaurants like Flora, Cielo and Cappelo. Now coming to the “not so good”s - the staff in Blue Agawe and Malwa are just terrible; and ruined our trip so many times. They were always angry, inconsiderate to dietary restrictions and sometimes outright rude. Malwa is the restaurant where you have the breakfast and lunch buffets; so it’s not like you can choose a different place if you are looking for these options. For e.g. at Malwa every single day i explained to the chef at the egg station to clean the spatula when using ham/ meat before making a cheese/ vegetable omelette. He said say sorry, wipe it with a paper napkin and immediately proceed to use the same spatula to serve ham. The waiters couldn’t care less to serve coffee even after asking 2-3 times, and sometimes did not even allow to join tables despite telling right at the beginning that we are a large group. They would seat us in smaller tables and then ask us to sit separately even when some of the larger tables were available; for no obvious reason.
Stayed 4 nights in Oct 2024

10/10 Excellent

Yuliya

Stayed 1 night in Sep 2024

10/10 Excellent

King

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Restaurants! Staffs are nice and helpful
Stayed 4 nights in Oct 2024

8/10 Good

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

6/10 Okay

Madison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bad check in process
Stayed 3 nights in Oct 2024

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities
Like it
Stayed 5 nights in Oct 2024

8/10 Good

marquia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The ambience around the resort and landscape was beautiful. I love how the interior design brought in outdoor elements. The water fountains created a tranquil experience and the restaurants aesthetic was also nice.
Stayed 4 nights in Sep 2024

10/10 Excellent

Renato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Sep 2024

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing , beach access so close , and the 24hr coffee shop !!!
Stayed 3 nights in Sep 2024

6/10 Okay

Estandofina

Stayed 4 nights in Sep 2024

10/10 Excellent

Rick, CONVERSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property
Stayed 2 nights in Sep 2024

2/10 Terrible

Kathryn

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
My only bad review: 9/2024 Paradisus trip 2nd after excellent 2018 stay. I highly recommended our group’s Paradisus stay due to 2018 experience but was very embarrassed with 2024 experience because it suffered greatly by comparison. We stayed in 3rd pyramid. Loud 1st floor bar music nightly until 11 pm entertained less than 20-30 occupants but music permeated through pyramid disturbing all that wanted romantic evening or to get offspring to sleep. VERY BAD Paradisus planning. We told Expedia check in staff we didn’t want to be disturbed by noise everyone complained about in Expedia reviews & were assured that our rooms wouldn’t be impacted which was a complete Expedia check in staff FALSEHOOD & MISREPRESENTATION. We endured EVERY night with great displeasure–it was too inconvenient to pack up & move all parties to different rooms. We were isolated in resort 1 day due to rain & watched it pour from ceilings all day. Unenthusiastic staff squeegeed slowly all water that fell & was sometimes 2” deep onto travertine tile–a hazard to all. Mold comes with water & great health hazard to all. Malva buffet food was cold & often unidentifiable concoctions so we would eat elsewhere. All resort restaurants serve breads & pastries that are delivered & frozen until served only to taste like cardboard. Most food would be uneaten due to lack of quality–horrible waste of resources. Waitstaff accommodating for tips but food, rainwater and noise at Paradisus VERY disappointing. Traveler BEWARE!
Stayed 4 nights in Sep 2024

8/10 Good

Loan, SAN JOSE

Liked: Cleanliness, amenities
Stayed 3 nights in Aug 2024