See all properties

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 star property
Luxury property on the beach, with 5 outdoor swimming pools

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Exterior
6 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Deluxe 1 King Bed - All Inclusive | Premium bedding, down duvets, free minibar, in-room safe
Two Bedroom Oceanfront- All Inclusive | Dining room
Lobby sitting area
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Room service
    Room service
The price is ₹35,927
Price available on 31/10/2024

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Two Bedroom - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom - All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 157 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Queen Murphy Bed

View all photos for One Bedroom - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom - All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for One Bedroom Ocean View- All Inclusive

View from room

One Bedroom Ocean View- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe 2 Queen Beds - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Deluxe 2 Queen Beds - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Ocean 2 Queen Beds - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean 2 Queen Beds - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Suite Ocean View- All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Suite Ocean View- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 157 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Deluxe 1 King Bed - All Inclusive

Deluxe 1 King Bed - All Inclusive | Premium bedding, down duvets, free minibar, in-room safe

Deluxe 1 King Bed - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean 1 King Bed - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean 1 King Bed - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Oceanfront- All Inclusive

Three Bedroom Oceanfront- All Inclusive | Terrace/patio

Three Bedroom Oceanfront- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
  • 430 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Three Bedroom Loft- All Inclusive

Three Bedroom Loft- All Inclusive | Living area | 50-inch flat-screen TV with satellite channels, TV, MP3 dock

Three Bedroom Loft- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
  • 325 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Two Bedroom Oceanfront- All Inclusive

Two Bedroom Oceanfront- All Inclusive | Dining room

Two Bedroom Oceanfront- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 253 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Murphy Bed

View all photos for Two Bedroom Loft- All Inclusive

Two Bedroom Loft- All Inclusive | View from room

Two Bedroom Loft- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
  • 205 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse- All Inclusive

Two Bedroom Penthouse- All Inclusive | Terrace/patio

Two Bedroom Penthouse- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
  • 308 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Similar properties

Exterior
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Pool
Breakfast included
All-inclusive
Spa
9.2 out of 10, Wonderful, (3217)
The price is ₹45,861
₹55,875 total
includes taxes & fees
2 Nov - 3 Nov
Grand Fiesta Americana Coral Beach Cancun - All Inclusive

About the area

Map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Ferry Terminal - 10 min walk
  • Punta Sam Beach - 10 min walk
  • Playa Mujeres Golf Club - 8 min drive
  • Isla Mujeres Ferry Terminal - 78 min drive
  • North Beach - 89 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

Restaurants

  • Hiroshi Bar
  • ‪Restaurant Flamingos - ‬20 min walk
  • ‪Caprichos Villa del Palmar - ‬9 min walk
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Davinos - ‬8 min walk

About this property

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Luxury all-inclusive property near Ultramar Ferry Puerto Juárez
An adjacent golf course, a beach bar and a corner/local shop are just a few of the amenities provided at Villa del Palmar Cancun All Inclusive Beach Resort & Spa. This property is a great place to bask in the sun with a beachfront location, free beach cabanas and beach massages. Indulge in a deep-tissue massage, reflexology and a manicure/pedicure at the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and Mediterranean cuisine. The gym offers fitness classes and yoga classes; other things to do include kayaking, beach volleyball and scuba diving. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 5 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking and valet parking
  • Limo/town car service, supervised childcare (surcharge) and a 24-hour front desk
  • A front desk safe, massage treatment rooms and a gift shop
  • Guest reviews say great things the family-friendly amenities, beach locale and pool
Room features
All 415 individually furnished rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as furnished balconies and pillow menus. Guest reviews speak positively of the cleanliness, size rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Free toiletries and hairdryers
  • 50-inch flat-screen TVs with satellite channels
  • Childcare services, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davino Restaurant
  • La Casona STK
  • Legend
  • Zama Restaurant

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (120 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 9 floors
  • Built in 2010
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Villa Palmar Luxury Residences All Inclusive Playa Mujeres
Villa del Palmar Luxury Residences Condo
Villa del Palmar Luxury Residences Condo Playa Mujeres
Villa del Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences
Villa Palmar Luxury Residences All Inclusive
Villa del Palmar Luxury Residences
Palmar Resinces Inclusive inc
Villa del Palmar Cancun All Inclusive Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort SPA All Inclusive

Frequently asked questions

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

As of 30 Oct 2024, prices found for a 1-night stay for 2 adults at Villa del Palmar Cancun All Inclusive Beach Resort & Spa on 31 Oct 2024 start from ₹35,927.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Villa del Palmar Cancun All Inclusive Beach Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Self-parking and valet parking are free at this property.

What time is check-in at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per vehicle applies.

Are there all-inclusive benefits at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yes, the property is all-inclusive. Activities include snorkelling, kayaking and more.

Where is Villa del Palmar Cancun All Inclusive Beach Resort & Spa located?

Located in Punta Sam, this beachfront property is next to a golf course and within a 15-minute walk of Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and El Meco Archaeological Site are also within 2 miles (3 km).

Villa del Palmar Cancun All Inclusive Beach Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 872 out of 1354 reviews" "
Rating 8 - Good. 264 out of 1354 reviews" "
Rating 6 - Okay. 112 out of 1354 reviews" "
Rating 4 - Poor. 54 out of 1354 reviews" "
Rating 2 - Terrible. 52 out of 1354 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time there and everything was awesome, from the staff to the food.
Stayed 7 nights in Oct 2024

6/10 Okay

Thi Thu Ha

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Oct 2024

8/10 Good

Herjot

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was clean and very relaxing. The hotel felt safe. The beach was amazing and great to swim in. The hotel staff were nice and accommodating. The spa was excellent. It is a family resort with lots of kids. The resort offers free yoga every morning. The hotel was very quiet without any night life or entertainment. There are only 4 dining options (Steak, Mexican, Italian, American). The food choices were good but nothing amazing. If you don't have reservations you will eat at 9pm. We decided to go off resort for authentic good Mexican food. I was debating between Villa Del Palmar and the Garza, next time I would choose Garza as it did look more luxury and had better dining options.
Stayed 5 nights in Oct 2024

8/10 Good

Mimi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The food for this facility did not disappoint! We've been to several resorts and this has had the best food overall. Our favorite restaurant was the steakhouse, La Casona. Saul provided us with excellent service and helped us feel welcomed. The activities were lacking, even though it was raining on and off, certain events at the pool were still going on, like pool volleyball and zumba, but most of the activities were cancelled without notice. There were plenty of people still out and about in the pools but music would play for 2 or 3 songs and turn back off. We were pretty bored even for a 3 day stay. They do have an onsite booking office for excursions and shows, which was convenient. There is also a starbucks(not included in AI) and market next door for souvenirs and such. The gym was clean and had plenty of equipment to use. The beach access was pretty small, but it was kept very clean. One issue we has was on our first day, we had lunch at Zama, and since they also do a la carte for non all inclusive guests, you have to sign a check with the option to give additional tip. We always leave cash on the table, but as we were leaving, the hostess asked our waiter in spanish, "How much do you think the asians left you?" and when he looked at the check, I heard him say "Nothing!". That was pretty rude, although I understand that kind of talk happens, it just sucked that they said it in front of us. It'd be unlikely that we'd come back, but it wasn't too bad of an experience.
Stayed 3 nights in Oct 2024

10/10 Excellent

Nathaniel

Stayed 3 nights in Sep 2024

10/10 Excellent

Bhasker

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good, quiet, ample of options for food. The staff was friendly. More activities can be added to make it more fun.
Stayed 4 nights in Oct 2024

10/10 Excellent

Maninderjit Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation. Highly recommend for people with families. Staff is friendly and welcoming. Tyrone was excellent running the activities!!
Stayed 7 nights in Oct 2024

10/10 Excellent

Hang thi thanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted you to know how much I appreciate the excellent service provided by your staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay and I can not wait to return 10 stars across the board!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
I will definerly go back and i will also recommend villa del palmar to anyone. The experience was awsome.
Stayed 7 nights in Oct 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Sep 2024

10/10 Excellent

Carlos

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time booking through Expedia, everything turned out great! The resort had staff at the "gated" front entrance 24/7. They had security in the lobby in the evening. There are 4 restaurants, a snack bar, and a breakfast buffet, all places had good options. The staff was very attentive and helpful. This is a family friendly resort with family friendly activities such as kayaking and pool/beach volleyball. The hotel staff upgraded us to a one bedroom suite, which was beautiful with an amazing ocean view. At the beginning we did get approached to discuss a sort of "time share" they are affiliated with the resort next door, however, we politely declined. Our first night we did experience water loss in our shower..but informed the front desk of the issue and did not experience this the rest of our stay. We cannot wait to return to Villa Del Palmar!
Stayed 6 nights in Oct 2024

10/10 Excellent

Marta Medhane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Joshua

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive is a must. Very nice property with plenty of options
Stayed 5 nights in Oct 2024

10/10 Excellent

Jayden

Stayed 7 nights in Sep 2024

10/10 Excellent

MARISSA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, outstanding service. I did not care much about the ocean because it is right next to a port.
Stayed 5 nights in Sep 2024

10/10 Excellent

Maria Cristina

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

David Fernández

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Francisco Moiseis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay 5 star
Stayed 5 nights in Sep 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is full of lush greenery. Beautiful But the elevators were out of service in a few areas and the AC in the rooms weren’t working and the ceiling fans only operate on low. The restrooms in the bedrooms don’t have an air vent so your sweaty as soon as you step out the shower.
Stayed 3 nights in Sep 2024

8/10 Good

LaDreena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They handled the hurricane perfectly but unfortunately the lack of working AC throughout our stay was concerning. Beautiful place overall!
Stayed 6 nights in Sep 2024

8/10 Good

Jerry

Stayed 6 nights in Sep 2024

10/10 Excellent

John William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay exceeded our expectations as this was our first time to Cancun. Roundtrip transportation through resort from the airport was stress free for 7 family members, check in and out was smooth. Steakhouse was our favorite dinner option, pool wait staff and legends bartenders were fantastic! Air conditioner issues was the only thing that was slightly annoying. Would definitely return in the future.
Stayed 6 nights in Sep 2024

2/10 Terrible

Jose

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Our trip started Monday, September 23. We got to the hotel around 1 PM. The lobby was extremely hot. We didn’t think much of it upon getting into our room. We realized the entire hotel was without AC. For context, I was traveling with my husband two-year-old son, elderly parents and myself who is four months pregnant. We called and asked if this would be resolved. They told us that it would be resolved within the hour one hour turned into five and the rooms were getting hotter to the point that the humidity had caused everything in our room to become wet, the only resolution hotel was to move us to the hotel which we jumped on immediately and if it wasn’t for that change of hotel or trip would’ve been completely ruined past comments I should’ve known that this would’ve been an issue if you’re looking into this hotel, beware they are very pushy about trying to get you to sign on for their timeshare program The food is mediocre and the rooms are really outdated. Look into the hotel next-door. Garza Blanca. They made Our vacation experience 1 million times better if it weren’t for them, we would’ve had a miserable time
Stayed 4 nights in Sep 2024