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"Friendly staff and great location "

"A perfect beach escape very close to some of the best restaurants in Tulum. The beach hut was spacious and so relaxing."

"I was not sure what to expect going to Tulum and my expectations were exceeded at every turn. The friendliness and cleanliness are second to none. The beach and grounds were gorgeous and well maintained. I can't wait to go back."

"Aloft Tulum property is amazing and close to nearby restaurants, grocery stores and more. The staff is very helpful, and able to get you a taxi right away! 10/10 recommend. I would stay here again! "

"Beautiful location"

"We absolutely LOVED. The beauty and hospitality were unmatched! We will be back ! "

"first and foremost, Max is absolutely the best! he’s helpful, responsive and kind. this is my 3rd time staying at Copal and Max has made each stay welcoming. Esmeralda at the front desk is also a pleasure. Claudio is amazing and helpful as well. Claudio is always so welcoming and kind no matter what. Claudio and Max are turtle the heart of this hotel and the reason I will continue to stay here. Unfortunately Johnny is not so pleasant and I would probably avoid him if necessary. There was a plumbing issue with my room and he was not very accommodating. He emphasized there would be a cost difference to change my room due to issues of the hotel, I found that very odd and compelling seeing that it wasn’t on my behalf. There also was no budging with this to be clear. It was quite upsetting seeing that I was in a room with a private pool and had to downgrade and was still being met with his nonchalant demeanor. "

"Beautiful hotel with great esthetics. The staff was so pleased and courteous. I definitely recommend and rate a 10/10"

"Very nice place. Super friendly staff and a great complimentary breakfast. "