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"This Hotel is owned by the 5 Star Grand Hotel Zermatterhof and you have access to their facility at a cost. The Alpina does not have a Front Desk, so you must go to the 4 Star Hotel Tannenhof for Check In and such. Nice Affordable Hotel."

"The rooms were comfy (though without individually controlled heating they can get a tad stuffy…. You can open the window by an interesting mechanism that I had to confirm with the staff), and the bathrooms were very nice and spacious for a European ski lodge. Free breakfast was great. One decisive feature that made me choose this hotel was its partially outdoor heated pool. Hot tub après ski is one of my big likes, and their pool, although not heated to jacuzzi temperatures, is still plenty warm for enjoying an outdoor soak in snowy weather. Big sauna and steam room also in the spa. The whole spa closes early, so you can’t really use it for after dinner relaxation, but can treat yourself to a nice après ski indulgence after a day on the slopes."

"Friendly staff, very nice clean hotel and spa. Hotel needs a little bit of refurbishment. "

"Staff was very helpful and the property was beautiful and clean."

"Great Hotel, waterfront, next to everything "

"Location was beautiful, beautiful scenery "

"From check-in to the breakfast service team and onsite restaurant & bar, everyone was so friendly and helpful in making sure we had a nice stay in Zermatt. Also, the view of the Matterhorn from our room was amazing."

"Perfect stay for holidays pretty expensive but beautiful "

"Very pleasantly surprised with the space and quality of the room. Not the flashiest but very clean, great and flexible service and in an excellent location. Far better than some of the brand hotels we stayed in on our tour at 3 times the price. "