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"I want to get the obvious out of the way…They are currently renovating all of the balconies. The ones that are complete - look beautiful. This did not bother us a bit because they are not putting people in those rooms and work stops at night anyway. It would be the only improvement I was going to mention. The staff at the desk (along with their “mascot” a very friendly black poodle) were very helpful and friendly. Location could not be better. We got off the train and had a two minute walk to the hotel entrance. That was awesome! Speaking of awesome - after hiking down to Laughterbrunnen and walking the valley it was amazing to come back and hop into the outdoor hot tub. It looks over the train station with great views of the mountains and surrounding area. We liked the size of the room and had plenty of space for our belongings without interfering with our other space. There were also some English speaking channels for unwinding in bed at night. The bathroom shower was a bit small but would definitely not be enough to keep us from coming back. As mentioned there is a nice hot tub. There is also a quiet solarium like place to relax as well as a full spa and an indoor pool that we really enjoyed as well. Oh! And I can’t forget the great staff that greeted us every morning for breakfast in the dining room. Always smiling and willing to talk. Breakfast is included by the way!! We definitely look forward to visiting again. "

"Breathtaking views. Perfect location.Staff extremely helpful and knowledgeable.Location to Grindalward first excellent. Recommend highly"

"The hotel is located by a stunning lake surrounded by mountains, creating a truly picturesque setting. The manager and front desk team were very friendly and professional, making us feel welcome throughout our stay. We were also pleasantly surprised with a complimentary room upgrade, which made our experience even better."

"Amazing stay! Loved the view and the spa! The rooms are a tad dated, but clean. "

"Excelente servicio, muy cordiales y amables, la comida deliciosa, el hotel precioso al igual q el lugar con vistas impresionantes, 100% recomendado"

"Great location, close enough to walk everywhere (flat). Staff were wonderful and the breakfast was one of the best we had across Europe."

"Fantastic stay, we were upgraded to a. Junior suite with amazing views of the Matterhorn. Bed was very comfortable and room was great. The pool and spa facilities were a lovely way to spend the evening. Highly recommend"

"Great price and nice accommodations. Friendly and helpful staff. Highly recommend "

"Good place to hang out. Room has nice balcony with great views. they upgrade our room us for free!"