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"Typical Portuguese style hotel built 30 years ago. Now a Taj property. Service not upto Taj standard especially Reception staff. Bit slow. Nice ambiance. Rooms are real heritage type n big. Portico u hv to squeeze your self. High tea horrible. At least they gave nice dosa. Cold tea. One small not so exciting bar. Food ok not super. The adjacent property Horizon is supposed to be modern with great view of the sea, The Heritage is closer to sea n few steps away. The beach is black sand . Bit muddy to have a dip. Good enough for a morning or evening walk. Half Taj standard property. "

"Incredible hotel! Staff were amazing and I would particularly note how amazing the two onsite restaurants are! The only area which could be slightly improved are the buffet breakfasts as the western options weren’t the best in terms of how they were cooked (the eggs for example). This wasn’t enough to move it down from 5 stars however given almost everything else was perfect! I would also mention the cocktails which were amazing!"

"Very pleasant staff nice atmosphere, facilities in the room "

"We stayed over a week with the Grand Hyatt Goa and initially there were some issues with cleanliness and the age of the rooms, but their room division team managed to make improvements. Rishav a management Trainee was very special making the experience better every day with personal communication and little gifts like fresh flowers, hand written notes and treats while keeping the room at its best cleanliness. Sanjeeta one of the managers also made our experience special. Raul the manager at one of the best restaurants in Goa, personalized each experience and made the family and my child feel very comfortable. Algan and Harsh’s service was exceptional. "

"Everything was amazing "

"Staff very polite and genuinely ready to help. Hotel layout, particularly lobby and terrace are amazing. Dinning hall supervisor (Glen) was always there to make sure that other staff are prompt in providing great service. Highly recommended. Will come back in near future "

"Wonderful holiday at a beautiful property! Thank you! "

"The grounds are filled with greenery, the views are captivating and service impeccable. "

"Great oasis with direct access to the beach. Good food. No complaints. "