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Hotel City Grand Ella

3.5 star property
Hotel in Ella with full-service spa and free breakfast

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Photo gallery for Hotel City Grand Ella

Exterior
Triple Room | Balcony
Free WiFi
Lobby sitting area
Staircase

Reviews

2.0 out of 10

Popular amenities

  • Spa
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Triple Room

Free WiFi

Triple Room

Highlights

Flat-screen TV
Ceiling fan
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • 31 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Free WiFi

Deluxe Double Room

Highlights

Flat-screen TV
Ceiling fan
Sofa bed
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • 31 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Polic Station Rd, Ella, Ella, 90090

What's nearby

  • Suwadivi Ayurveda Health Care - 1 min walk - 0.0 km
  • Kinellan Tea Factory - 14 min walk - 1.2 km
  • Nine Arches Bridge - 4 min drive - 3.5 km
  • Little Adam's Peak - 5 min drive - 2.6 km
  • Ella Rock - 8 min drive - 6.6 km

Getting around

  • Ella Railway Station - 4 min walk

Restaurants

  • ‪Chill Cafe - ‬2 min walk
  • ‪Barista - ‬4 min walk
  • ‪360 Ella - ‬3 min walk
  • ‪Starbeans Cafe - ‬2 min walk
  • ‪One Love - ‬2 min walk

About this property

Hotel City Grand Ella

Property highlights
Consider a stay at Hotel City Grand Ella and take advantage of free breakfast (local cuisine), a terrace and a garden. Take some time to relax at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
Other perks include:
  • Free self-parking
  • Bike hire, a round-trip airport shuttle (surcharge) and an electric car charging station
  • Express check-out, express check-in and a lift
Room features
All guest rooms at Hotel City Grand Ella have amenities, such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Ceiling fans and daily housekeeping

Languages

English

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:30 AM
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • Lift

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

City Grand Ella
Hotel City Grand Ella Ella
Hotel City Grand Ella Hotel
Hotel City Grand Ella Hotel Ella

Frequently asked questions

Is Hotel City Grand Ella pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel City Grand Ella?

Self-parking is free at this property.

What time is check-in at Hotel City Grand Ella?

Check-in begins at noon. After-hours check-in is not available.

What time is check-out at Hotel City Grand Ella?

Checkout is at 11 AM.

Does Hotel City Grand Ella provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel City Grand Ella located?

Situated in Ella, this spa hotel is within a 15-minute walk of Suwadivi Ayurveda Health Care, Nature Trail Ella and Kinellan Tea Factory. Kital Ella Waterfall and Nine Arches Bridge are also within 2 miles (3 km). Ella Railway Station is only a 4-minute walk.

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Hotel City Grand Ella Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 0 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 6 out of 6 reviews

3.6/10

Cleanliness

2.0/10

Staff & service

3.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Michelle

Disliked: Staff & service
I arrived at the hotel with a colleague. We had booked seperately. They told him his booking had been cancelled and they had sent him notification, which he never received. They told me there was no booking for me, even when I showed the booking confirmation. THEY JUST SHRUGGED THEIR SHOULDERS and were bot at all apologetic. I noticed today that my credit card has been changed for the booking that never existed according to them. I am disgusted.
Stayed 1 night in Sep 2024

2/10 Terrible

SANDIP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever book this property
They ruined our vacation. Never ever book with this property. Confirmed booking before two months and wheb we reached to hotel they said we don't know your booking information and our hotel is full now..
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please refund now
Still waiting for the refund. We booked via hotels.com and was told no room at the check in. Please refund now.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A éviter absolument
Le propriétaire a prétendu qu’il ne louait pas ses ses chambres par Hotels.com. En conséquence il a insisté pour exiger un nouveau paiement de la chambre déjà payée. Il a fallu résister à ses menaces et à ses mensonges alors que je lui présentais la réservation et le paiement de la chambre. Par ailleurs, l’hôtel est très moyen. — A ÉVITER ABSOLUMENT —-
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Rochelle

Disliked: Staff & service
Don't book here!
We booked and prepaid for this hotel for 2 nights - turned up and we were told that there were no rooms for us and they don't use hotels.com anymore... we finally were found a room and told we could stay the 2 nights but the next morning were again told that we would need to find another hotel for the next night due to construction work being done (which was a lie as when I asked if we could leave our bags for the day we were told no we needed to be out by 11am obviously to be ready for the next people) - they did refund our second night but even that was a hassle as they tried to give us less than we had actually paid... I would not recommend this hotel at all...
Stayed 2 nights in Jul 2018