2/10 Terrible
Wendy
Travelled with pets, Travelled with partner
27 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most horrific experience i have ever had and the most ignorant people i have met. I am a business owner and a 4 time customer service excellence award winner and this place is a sinking ship if they continue to treat people the way i was treated. Also this place was advertised as pet friendly on expedia and after 11 hours of driving with 2 large dogs and a cat, we checked in and 10 mins later we were evicted because she said there was a no pet rule, i explained it said it was on expedia and she then replied to not get up in her face, to get my animals and my crap and get the heck out.(this is a tined down version as i cant post profanity)Refused to refund me any money, said it was not her problem and i shouldn't have booked with expedia. Expedia also refused to refund my money. My husband and i relocated 3000 miles across the u.s to canada and we were on the road for almost 2 weeks, stayed in many budget/pet friendly hotels and all of our other experiences were great. Avoid this place at all cost!!