Cancun South Trip

Excellent spot on a beautiful beach

Staff was excellent. Non stop party. Theme nights at Bash nightclub are fun and the reataurants are all good if you can make it to dinner after drinking all day

the food sucked but it was a fun place. i’d go back.

This is the most honest opinion I can give about tgis property, if you gotten a room on the first floor this is a 2-3 star resort. If you have a room on any of the upper floors thid is a 3-4 star resort. Keep in mind I only had the opportunity to stay in one room on the first floor, and one on the third. This was due to the fact that I had been sold on a 4 star experience, but started out with something like a 2.5 star on the first floor. I taled to expedia about the multiple concerns I had had with my first floor room regarding mold, mildew, and what I felt most important not a properly locking patio sliding door. I did attempt to have "maintenance" fix this, but the response I got was dont pull the sliding door so hard. To me that wasnt a sufficient response being that anybody with ill intent is not going to try to jimmy the sliding door nicely. At that point Id had enough and demanded to speak directly to the manager Juan. This is when my trip got better, he had us moved to an upper floor with a nice ocean view, clean, spacious, no mold, no mildew. The way I see it is the lower levels are for the "budget friendly" traveler, or those young enough not to care about having proper accommodations because they are just there to party, in which case when I was a younger travelling party animal the lower level would have been fine. That the short version of what I have to say about the property and room accommodations. This is not a 5star resort, anywhere from 2.5to4 based on room

Staff are very accommodating especially Elena( I really hope this is the right name and I apologize if it’s not as my memory is not that sharp lately) but she upgraded our accommodation without me even asking but because she saw that I have gold status with Expedia. I did ask for upgrade when we arrived but the male staff at the desk said I have to pay for upgrade. She upgraded us (me and my daughter) to a master suite overlooking the pool and the beach, and has a great view for sunrise and sunset. Food selections were great, staff and the service are excellent, very friendly and helpful. I will definitely come back and stay here, I also told my friends who are planning to come to Cancun sometime this year. Keep it up guys!👏👏👏