Mexico and Central America Trip

Beautiful location. Near the marina and the beach. Pools and staff were amazing. Food and drinks were excellent

We had the King Club room with access to the Sonne Club wonderful swimming pools and Jacuzzi (with food and drinks available). The restaurants were located under Palapas, which was really nice. This property had the most palm trees out of all the all inclusives. The pool area was really nice and there were plenty of lawn chairs and more by the beach with palm trees nicely shading everyone. The variety of food was great. The service was outstanding. We loved the little coffee shop downstairs which was open until 10 PM.

Besides the two leaks in the roof which were small leaks due to the being raining season, I found it very inconvenient that if I wanted to have someone sleepover that I met with during the parties they had and then partied with them at the beach, which is in walking distance as well Felt it inconvenience that I am being charged for having that guest spend tonight in my room that I purchased for the weekend. Seems like another scam for them to get some money from you aside from what you’re already paying.

Property could use some maintenance items addressed, lots of burnt out light bulbs in halls, stairwells. Room patio door handle was loose and did not lock securely. Buffet was almost the same every day except for an item or two that was featured. Did not try the al a carts as I was a single diner and the dining rooms did not look that inviting, at least the buffet had a beautiful view. Overall I enjoyed a relaxing time. Staff were friendly and Oscar was wonderful in the buffet area.

Room was not good, we had no ac the whole time, called maintenance multiple times and they tried telling us it works fine. I own my own hvac company and they were lying to me. When calling for 21° and it doesn’t go down below 24.5° it does not work. He said turn fan on and that would help. Multiple calls made for this and no one cared or fixed it or changed rooms for us. Very disappointing, every night we could not sleep, the room are also very small and cramped for family of 4