Mexico Waterpark Holidays

I thoroughly enjoyed my stay at this hotel and appreciated many aspects, However, there was one significant issue that affected our experience: the towel situation regarding sun loungers. It was frustrating to see guests reserving chairs as early as 5:00AM, which left our group scattered and sometimes without a spot to relax. While I understand the desire to claim a sunbed, it should not come at the expense of other guests' enjoyment. We often found ourselves having to stash our belongings on the outdoor snack area chairs just to enjoy the pool and beach, as some guests would leave their towels on chairs all day without returning all day or some people would put multiple towels in all pool or beach areas so they could do both at the same time limiting chairs for other guests. I believe the hotel can accommodate more guests, but the limited availability of beach and pool chairs creates a challenging scenario for everyone, especially for those not in the Diamond Club. We had to sit at diamond club before we got kicked out to go back to the main area to not find lounger. I hope the management can address this to enhance the overall experience for all visitors

Excellent place to enjoy vacation with family. They have great staff, excellent service and vert friendly environment. Highly recommend!

The building is not really manteined. With a small effort they can present the hotel much better. Finding a place to the beach is a race: not exactly what you expect to relax. The walls between the room seems to be made of paper: we didn't have luck, so basically we cannot really sleep until really really late at night despite we let them know in a gentle and also a rude way. The staff was nice, but in general this hotel worths less than half of what we payed. Never be there again and I will try to avoid also expedia: presentation of the hotel was fake: this is a 3 star hotel... to be generous... Good luck for your business, you really need it.

I thoroughly enjoyed my stay at this hotel and appreciated many aspects, However, there was one significant issue that affected our experience: the towel situation regarding sun loungers. It was frustrating to see guests reserving chairs as early as 5:00AM, which left our group scattered and sometimes without a spot to relax. While I understand the desire to claim a sunbed, it should not come at the expense of other guests' enjoyment. We often found ourselves having to stash our belongings on the outdoor snack area chairs just to enjoy the pool and beach, as some guests would leave their towels on chairs all day without returning all day or some people would put multiple towels in all pool or beach areas so they could do both at the same time limiting chairs for other guests. I believe the hotel can accommodate more guests, but the limited availability of beach and pool chairs creates a challenging scenario for everyone, especially for those not in the Diamond Club. We had to sit at diamond club before we got kicked out to go back to the main area to not find lounger. I hope the management can address this to enhance the overall experience for all visitors

Excellent place to enjoy vacation with family. They have great staff, excellent service and vert friendly environment. Highly recommend!