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Yuzawa Grand Hotel

3.5 star property
Mountain ski retreat with restaurant and free ski shuttles

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Photo gallery for Yuzawa Grand Hotel

Spa
Exterior
Breakfast and dinner served
Breakfast and dinner served
Spa

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Designer's Modern Room Non Smoking

Down duvets, in-room safe, desk, iron/ironing board

Designer's Modern Room Non Smoking

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Room With Half Open Air Bath Non Smoking

Down duvets, in-room safe, desk, iron/ironing board

Room With Half Open Air Bath Non Smoking

  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Japanese-Style Deluxe Room-Non-Smoking

Bathroom | Separate bathtub and shower, free toiletries, hair dryer, slippers

Japanese-Style Deluxe Room-Non-Smoking

  • Sleeps 6
  • 6 Single Futons

View all photos for Japanese Western Style Room Non smoking

Down duvets, in-room safe, desk, iron/ironing board

Japanese Western Style Room Non smoking

  • Sleeps 7
  • 2 Single Beds and 5 Single Futons

View all photos for Japanese Style Room With 10 Tatami Non Smoking

Separate bathtub and shower, free toiletries, hair dryer, slippers

Japanese Style Room With 10 Tatami Non Smoking

  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese-Style Room (15-17.5 Tatami) -Non-Smoking

Bathroom | Separate bathtub and shower, free toiletries, hair dryer, slippers

Japanese-Style Room (15-17.5 Tatami) -Non-Smoking

  • Sleeps 7
  • 7 Single Futons

View all photos for Japanese Style Room With 8 Tatami

Separate bathtub and shower, free toiletries, hair dryer, slippers

Japanese Style Room With 8 Tatami

  • Sleeps 3
  • 3 Single Futons

View all photos for Room With Open Air Bath

Down duvets, in-room safe, desk, iron/ironing board

Room With Open Air Bath

  • Sleeps 6
  • 6 Single Futons

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About the area

Map
Yubinbango 2494, Minamiuonuma-gun, Yuzawa, Niigata-ken, 949-6101

What's nearby

  • Gala Yuzawa - 3 min drive
  • Iwappara Ski Resort - 5 min drive
  • Kandatsu Kogen Ski Resort - 5 min drive
  • Yuzawa Nakazato Ski Resort - 6 min drive
  • Kagura Ski Resort - 10 min drive

Getting around

  • Echigo Yuzawa Station - 10 min walk
  • Niigata (KIJ) - 108 min drive

Restaurants

  • ‪CoCoLo湯沢 - ‬3 min walk
  • ‪越後つけ麵維新湯沢がんぎどおり店 - ‬5 min walk
  • ‪Souquest - ‬5 min walk
  • ‪越後十日町小嶋屋越後湯沢エキナカ店 - ‬5 min walk
  • ‪湯沢庵 - ‬10 min walk

About this property

Yuzawa Grand Hotel

Ryokan near Gala Yuzawa
You can look forward to an indoor mineral hot spring (onsen), a coffee shop/cafe and an arcade/games room at Yuzawa Grand Hotel. Skiers and snowboarders can spend time on the slopes at this ryokan, which offers a free ski shuttle, ski passes and ski equipment hire. Treat yourself to a massage or other spa services. The on-site restaurant, Kasuteria, offers breakfast and dinner. Stay connected with free in-room WiFi.
Other perks at this ryokan include:
  • Free self-parking
  • Buffet breakfast (surcharge), free train station pick-up and hot springs on-site
  • A lift, luggage storage and a vending machine
Room features
All 87 rooms include comforts such as air conditioning, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with separate baths/showers and bidets
  • Flat-screen TVs with digital channels
  • Fridges, daily housekeeping and desks

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 10:00 AM to 9:00 PM
  • Train station shuttle on request
  • Free ski shuttle
  • Free train station drop-off
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 2,200 to 4,400 for adults and JPY 1,650 to 3,300 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Kasuteria

Things to do

  • Arcade/game room
  • Hot springs
  • Karaoke
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Spa

  • Hot springs
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees apply if the number of guests checking in varies from the number established at booking.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 to 4400 for adults and JPY 1650 to 3300 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Yuzawa Grand Hotel
Yuzawa Grand
Yuzawa Grand Hotel Ryokan
Yuzawa Grand Hotel Yuzawa
Yuzawa Grand Hotel Ryokan Yuzawa

Frequently asked questions

Is Yuzawa Grand Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Yuzawa Grand Hotel?

Self-parking is free at this property.

What time is check-in at Yuzawa Grand Hotel?

Check-in start time: 3 PM; check-in end time: 7 PM. After-hours check-in is not available.

What time is check-out at Yuzawa Grand Hotel?

Checkout is at 10 AM.

Where is Yuzawa Grand Hotel located?

Conveniently located near the ski slopes, this Yuzawa ryokan is situated in the city centre, within 2 miles (3 km) of Ippon Sugi Ski Resort and Gala Yuzawa, and is convenient for winter sports, such as snowshoeing and sledging. Snow Country Museum and Yuzawa Kogen are also within 10 minutes. Echigo Yuzawa Station is 10 minutes by foot and Gala Yuzawa Station is 26 minutes.

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Yuzawa Grand Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 71 reviews
Rating 8 - Good. 23 out of 71 reviews
Rating 6 - Okay. 4 out of 71 reviews
Rating 4 - Poor. 1 out of 71 reviews
Rating 2 - Terrible. 4 out of 71 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eileen Lai Peng

Excellent place to stay
Stayed 4 nights in Dec 2024

10/10 Excellent

Daniel

Fantastic stay! The staff was incredibly friendly and helpful! I would definitely stay here again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Kam Lun Eric

Everyone is so friendly and easy to deal with
Stayed 1 night in Nov 2023

10/10 Excellent

Mindell

They have a wonderful onsen with both indoor and outdoor options. It was especially beautiful this morning with snow covered trees. They have a lovely woman who does massages and who greeted me with a smile whenever our paths crossed. The hotel is right across from the train and bus station so getting around was very easy!
Stayed 2 nights in Dec 2023

6/10 Okay

Shih-Yu

Liked: Cleanliness
Soso
Staffs are nice. But there are bad smell in the toilet. Maybe the hotel be old.
Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Terrible sales, not customer oriented
Don't stay here. This place is dishonest and too much sales-focused. I have been traveling to Japan over 30 times across different prefecture, for both business and vacation, and this is the weirdest hotel I've ever stayed. #1. Trying to double charge for the breakfast, which I already paid. When we checked in, they informed us that breakfast is not included from their system. I showed them my booking with Hotels.com which clearly indicates breakfast buffet. They agreed that I booked it but because they cannot see it from their system, they insisted we have to pay it again. After 3 times appealing to their upper management, they fixed it. Tiring. #2. Gave us a blocked view room with no privacy, while we booked the mountain view. First night we realized that the room window is facing to other house, leaving us no privacy at all. Next morning I went to the reception telling them it seems we've got a wrong room. They agreed that it's not a mountain view, but all their mountain view rooms are taken so I have to pay extra to upgrade to the suite if I want a mountain view. Their solution from 2 occasions are, "paying more money to fix your problem". I'm not asking more. I just wanted what I booked and paid. Sharing my reservation details below, plus view from the window. ------- Room details Japanese Western Room, Mountain View Reserved for XXXX, 2 adults Included amenities Free Valet Parking Breakfast Buffet
Stayed 2 nights in Dec 2023

8/10 Good

Noriko

Stayed 2 nights in Oct 2024

8/10 Good

Wai Chuen

到車站距離短，要到滑雪埸非常方便
Stayed 1 night in Feb 2024

6/10 Okay

ショウジ

温泉お風呂と夕食のステーキとすき焼きのお肉か良かった
Stayed 2 nights in Feb 2024

10/10 Excellent

TIMOTHY B

Stayed 2 nights in Jan 2024

8/10 Good

nicholas a

Stayed 2 nights in Dec 2023

10/10 Excellent

Ya Chuan

Stayed 2 nights in Dec 2023

4/10 Poor

TADASHI

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
寝具が最悪でした。敷布団用のマットレスもケチって置いてないので、布団を畳に直敷で固くてよく寝れませんでした。冬に訪問しましたが、施設の空調機が古く、加湿器とのバランスが取れていないので暖かくすると乾燥がひどく、加湿を優先すると寒いという、二者択一です。客室の風呂、洗面も古く、使う気になりません。大浴場は綺麗でメンテナンスされてる感はありました。 価格がもっと安ければ選ばなかったですが、一人当たりの額が素泊まりで1.8万と、ある程度の値段を取るので、そこそこのクオリティを期待していましたが、がっかりでした。もうリピートは無いですね。一見さんの海外客需要中心ならリピートつかなくても回せるから強気な価格設定って事なのでしょうか。ボロボロの施設を限界まで使って、稼げるだけ稼いでその後は、その時考える。っていう経営姿勢に思えてなりません。
Stayed 1 night in Dec 2023

8/10 Good

Motonori

スタッフがとても丁寧だった
Stayed 1 night in Sep 2023

10/10 Excellent

kenji

清潔 温泉が快適
Stayed 1 night in Apr 2023

10/10 Excellent

Pat

Stayed 2 nights in Mar 2023

8/10 Good

Wenpi

Stayed 1 night in Feb 2023

10/10 Excellent

Yu-Chen

Stayed 2 nights in Jan 2023

10/10 Excellent

TOMKO

Stayed 1 night in Aug 2022

10/10 Excellent

YU

ふふ
全ての対応に対して、従業員の皆様全員が丁寧で親切な対応して頂けたため、とても快適で疲れの取れるホテルでした
Stayed 1 night in Feb 2022

10/10 Excellent

Huy

There was a mistake when we checked in but in general, the hotel is wonderful. We love the outdoor onsen.
Stayed 1 night in Jan 2022

8/10 Good

Kiyoshi

きちんと対応いただきました
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Great view, good staff, best facility of outdoor onsen, good taste of breakfast !
Stayed 1 night in Feb 2020

10/10 Excellent

TING-TUAN

泡湯超優
很棒的飯店
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

great stay
great stay with nice outdoor onsen. breakfast is very good with wide variety. location is convenient and having free shuttle services from train station is a nice touch to good services.
Stayed 1 night in Jan 2020