Umm Salal Trip

I booked this place for my 1 year anniversary considering it was a 5 star hotel with good reviews. However upon arriving the service was not up to 5 star standards. When we had arrived the check in was nice and quick however it took ages for our luggage to come up to the room. I had called the front desk to have it brought up but instead someone came to the room to take luggage instead of bring ours up - 5-10 mins later they brought our luggage up. Upon inspecting the room, the bidet was faulty and not draining water efficiently. The iron in the room was also faulty leaking water and ended up damaging items of clothing which we ended up disposing of. Thirdly the breakfast options are very basic, nothing amazing, a few times the food was closed when we would go around 9-9:30am when the breakfast finished at 10:30am. Also, upon return to the room one evening we noticed the curtains had dropped. I spoke to the front desk and no one had come up to fix it. I went down to the front desk as I was collecting a food delivery at the same time and said again it’s been 20 mins and no one has come to the room. Again some time had past and it was now the 5th call and they finally sent someone up to the room. In all fairness, once the manager had been made aware of these issues and the poor service he had accepted accountability and made the efforts to improve our stay. He had given us a late checkout, upgraded our room and a few other gifts to compensate 5 stars after the complaint

Loved the setting of the property, especially the way to access the elevator, feel kind of cool and fence. If the swimming pool closing time can extend to 10 or 11 pm, that would be fantastic, give us an opportunity to use it. In general, love the property, and will stay again in the future.

Great location and friendly staff