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"Mountain Inn & Suites is a nice little hotel in Erwin TN. The same Erwin TN that just got wiped out from hurricane Helene flooding. Hotels.com refuse to give me a refund even though they have received photos of the entire hotel in shambles with nothing but piles of debris all around it. They are not and were not open. I could not call the hotel and reschedule. But Hotels.com says they cannot refund me even though the hotel was closed and halfway underwater. Hotels.com is a complete scam. I would...

"It’s not a lot luxury hotel by any means, but for what it is, it’s excellent. Our room was very clean and well maintained, as was the facility itself. The breakfast was good. I will usually have oatmeal and it was good oatmeal. For people who like waffles, eggs, meat, etc., they had that. The television had some streaming services. The pool was nice. My husband had to wait at the front desk for staff to come back because they had ran out of towels at the pool. "