Swannanoa Trip

The property is very well managed and grounds are well taken care of. The unit was stocked well. The unit was very clean. There was plenty of room for our family of 4 to feel comfortable. There was a TV in every room and bedrooms were all of a nice size and beds were all comfortable. The property felt safe and was well lit at night.

The front desk staff here was exceptional!!!

Very clean and the staff was extremely friendly

We had a great stay! However I feel it best to share both pros and cons. Pros Extremely friendly and welcoming staff. (Unfortunately I didn’t get everyone names as there were a few). I did get regular text updates from Marlyn, Wally, Devi, Richard) Check in was smooth. Everyone at the front was extremely nice and patient. Success in particular was an extremely helpful concierge. He was pleasant and helpful navigating the general area, dining recommendations and with general assistance at the property. Extremely clean rooms. Which is what was important to us. Very Spacious. Close to universal and it helps that private transportation was included to make it convenient. We made use of the cabanas which was really nice to hang out pool side. Cons There is construction so part of the street it blocked off. It didn’t affect us arriving but it did affect any deliveries trying to get to the property Dining Was very limited but we made use of delivery services No daily cleaning or turn down staff an amenity that I personal look forward to. The safe in our original room didn’t work properly and Our room lacked hot water but we were quickly changed to a new room with better pressure and lots of hot water. Small inconvenience to move however the staff took care of us right away Overall great stay for the price. Very clean. Great staff. Not overly crowded compared to resort properties. Centrally located. I would stay again.

The hotel was very clean and the staff was friendly and efficient.