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"This was not my first visit to the hotel. I was not welcomed as I was the first time -because I booked through Expedia? Was taken to the side and checked in instead of the reception desk. I wanted to change the dates of my stay and emailed, called and they would not budge - because I booked through Expedia. The room was a bit run-down compared to last time and dinner wasn’t the same either. They tried to hurry me out since I was alone also tried to sell me alcohol I didn’t want vs what I ordered. Brunch was terrible on the roof and ate up there as main dining was too crowded. Couldn’t get coffee, no milk, no water, just bad service. Sadly it wasn’t the same experience as the last visit. "

"Great property near airport "

"Great service by breakfast and housekeeping- re front desk not helpful. "

"This is a wonderful property! One of our favorite hotels in India. "

"Great location. Friendly people. Very helpful. "

"Excellent service"

"Loved the experience."

"The stay at shangrila was great, service, cleanliness, everything was good. But I have been to 5 star properties before, lets take example of oberoi’s their breakfast is topnotch but you people can work more on the food served during breakfast. Otherwise all great"

"Looks great and beautiful "