Scuola Grande di San Marco

The front desk guy was more then accommodatable Very nice

We arrived late at night to Venezia and made it to the hotel thanks to the overnight fd agent and the bellman (Loris) who were amazing. Loris is a superstar! Our room was the worst, noisy, small, with view to the bushes next to the gondola rental, far from the category in our reservation. We spoke w the fd in the am and after a bit of back and forth with one of the ladies, we decided to pay to be upgraded to a suite. Our first experience was not pleasant, we felt scammed but decided to give the hotel a chance. The suite we upgraded to was very nice, our housekeeper excellent, the breakfast team (specially the couple in charge of the service) were spectacular, but the best most helpful and friendly staff were the concierge. They organized our trip to Milano, to Murano and to Burano flawlessly. Room service was amazing always, the food at the gourmet restaurant was spectacular, tasty, perfect temperature and portions, simply delicious! Our server on the other hand was not the best choice for that night, but overall we enjoyed our meal, and watching the Chef and his team preparing everything was delightful. The point of our trip was to celebrate my bday, I mentioned it at our arrival but there was no special amenity sent to our room, seemed like no one remember despite of sending it in our pre-arrival note. We loved Venezia, Burano and everything the city can offer, the concierge team, the reason we remained at the Baglioni Luna. They were the best part of our stay.

Check in was quick & painless once we found the desk. Although we booked San Marco Palace, check in was at Royal San Marco around the corner, which wouldn't have been so bad if we didn't have to drag bags over bridges and steps. Although we were early, they kindly stored our bags until our room was ready. I confirmed before booking that the hotel had a lift. However, our room was a walk down the hall, outside, through a keyed external door, up a flight of stairs, 1 floor in a lift, down a long hallway, more stairs, another lift, through another door to outside, walk a few doors outside, into another keyed door, up another flight of stairs to a lift, down a hallway to our room door. Inside the room door, another half flight of stairs down to access the apartment. If our 83 year old mother wasn't with us, it would have been less of an issue but beware, the family suites are nowhere near the lobby or breakfast room. Good: location, spacious apartment, 2bedroom, 2bath, large living room, small kitchen and looked to have been lovely in its day. Bad: Furniture is old and worn, mattresses are thin, worn and uncomfortable. Pillows are flat and only 1 per person provided. Kitchen had only bottles of water in fridge&disposable plastic cups. No cutlery, glasses, plates...nothing. We requested extra pillows & finally tracked down the maid on day 2 & asked her directly. An electric outlet in the master bedroom was falling out of the wall and unsafe. No water taxi access-dragged bags thru