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Grand Guadalupe by Inmense

3.0 star property
Hotel with spa services, near San Cristóbal de las Casas Cathedral

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December 2024

Photo gallery for Grand Guadalupe by Inmense

Exterior
Exterior
Standard Room | In-room safe, free WiFi, bed sheets
Property entrance
Presidential Suite | Bathroom shower

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
    Parking available
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite (Master)

Suite (Master) | In-room safe, free WiFi, bed sheets

Suite (Master)

Highlights

Flat-screen TV
Digital channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room

Standard Room | In-room safe, free WiFi, bed sheets

Standard Room

Highlights

Flat-screen TV
Down duvet
Designer toiletries
Digital channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Junior Suite

Junior Suite | In-room safe, free WiFi, bed sheets

Junior Suite

Highlights

Flat-screen TV
Down duvet
Designer toiletries
Private bathroom
Digital channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

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About the area

Map
Real de Guadalupe No. 172, Barrio de Guadalupe, San Cristóbal de las Casas, CHIS, 29230

What's nearby

  • Guadalupe Church - 3 min walk
  • Na Bolom Cultural Museum - 9 min walk
  • San Cristóbal de las Casas Cathedral - 14 min walk
  • Plaza 31 de Marzo - 16 min walk
  • Santo Domingo Handicraft Market - 18 min walk

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 79 min drive

Restaurants

  • ‪Cerveceria Naufragio - ‬4 min walk
  • ‪Pasteleria Candilejas - ‬8 min walk
  • ‪Antojitos la Cheyona - ‬4 min walk
  • ‪Café "Semilla Abundante - ‬1 min walk
  • ‪Café Mooa - ‬3 min walk

About this property

Grand Guadalupe by Inmense

Hotel located in De Guadalupe
Close to San Cristóbal de las Casas Cathedral, Grand Guadalupe by Inmense provides amenities such as a library. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Additional perks include:
  • Self-parking (surcharge), concierge services and smoke-free property
  • Multilingual staff and tour/ticket information
Room features
All guestrooms at Grand Guadalupe by Inmense have comforts such as free WiFi and safes.
More conveniences in all rooms include:
  • 32-inch flat-screen TVs with digital channels
  • Daily housekeeping and phones

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 200 per day)

Conveniences

  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Self-parking fee: MXN 200 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa de Guadalupe
Hotel Casa Guadalupe
Grand Guadalupe by Inmense Hotel
Grand Guadalupe by Inmense San Cristóbal de las Casas
Grand Guadalupe by Inmense Hotel San Cristóbal de las Casas

Frequently asked questions

Is Grand Guadalupe by Inmense pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Guadalupe by Inmense?

Self-parking is available for MXN 200 per day.

What time is check-in at Grand Guadalupe by Inmense?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Grand Guadalupe by Inmense?

Checkout is at noon.

Where is Grand Guadalupe by Inmense located?

Located in De Guadalupe, this hotel is within a 15-minute walk of Guadalupe Church and San Cristóbal de las Casas Cathedral. Na Bolom Cultural Museum and Foro Cultural Kinoki are also within 15 minutes.

Grand Guadalupe by Inmense Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 69 reviews" "
Rating 8 - Good. 15 out of 69 reviews" "
Rating 6 - Okay. 8 out of 69 reviews" "
Rating 4 - Poor. 3 out of 69 reviews" "
Rating 2 - Terrible. 8 out of 69 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Mariela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice rooms were great and it was close to the Guadalupe basilica
Stayed 1 night in Sep 2021

10/10 Excellent

Agapito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the feel of the place Location was ideal service is excellent especially the personnel name Oscar very attentive
Stayed 1 night in Nov 2019

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Cesar, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the stuff were excellent . Specially the kitchen staff and front desk were amazing z
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager at Grand Guadalupe transferred us to Las Escaleras, another hotel by Inmense. It was an amazing place...beautiful and right near the center of town.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, clean and comfortable. The staff is amazing. Evelyn and Oscar make you feel at home. They are wonderfully hospitable with great personalities and smiles. The rooms have everything you need. Toiletries are of great quality. Beds are comfortable. The breakfast is delicious beyond words... just can’t say enough of Grand Guadalupe! If you’re staying in San Cristóbal this is most definitely the bestest.
Stayed 2 nights in May 2019

2/10 Terrible

Lina, Vancouver, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel!
The employees of this hotel were very unhelpful. The manager never cared to address the problems with the room such as the lack of hot water, internet and tv service. Furthermore the hotel was very cold and there was not heater. Lastly, the room was extremely noise due to the fact that all the rooms face the street. I would not recommend this hotel!
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy - and looks are deceiving
Water only worked half the time. Sewage smells. Far from the town center. Very small breakfast. Noisy. The place looks beautiful but looks are deceiving. I wasted my money on this place. Only saving grace was a nice staff but with the inability to change anything for the better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Chiapas stay...
This boutique hotel was amazing. Colonial meets couture. Staff is extremely friendly and helpful and provided a town map with tourist attractions.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Ni ce Stay.
Our family stayed here for a few days recently and we really liked it. Its a very cute and clean smaller hotel with plenty of charm and wonderful rooms and a fantastic view. The food was good, and the service great. Very helpful people. It also has a place on the roof of the room to kick back and take it all in.

8/10 Good

Kourtney, San Salvador, ES

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel
We enjoyed our stay very much in Casa de Guadalupe. Overall, the staff was very helpful and friendly. It's close to the historic downtown, but still a quiet getaway. Beautiful design, and everything we needed.

8/10 Good

Jill, Cuernavaca Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful but inconvenient
Over all the hotel is nice ,a restored hacienda, but certain inconveniences made it not as nice as it could have been. We paid more here than anywhere on our 2 month trip and it wasn't the best. The beds were hard as rocks. They said they were brand new and I think they were. They had no cushioning on the top. I felt bruised In the morning. The rooms open to the central courtyard which is the dining room. So forget sleeping in! The car parking was several blocks away and they locked it at all times so if you needed your car you had to get someone to go with you. The central part of the town was quite a truck. They are pet friendly but they charge $250 pesos per night extra. I wish there was a way of knowing up what extra charges exactly apply.

8/10 Good

HUGO JESUS, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very gentle recepcionists.

2/10 Terrible

leonel Enrique López

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No respetan la reservación previa, no les importa que exijas el cambio. Pagué por una suite y me estaban dando un cuarto chico, nada qué ver con lo solicitado. Nunca dio la cara el gerente. La habitación de arriba, sin energía eléctrica, sin servicio a las habitaciones, sin restaurante y sin estacionamiento.
Stayed 1 night in Oct 2021

6/10 Okay

Sarai

Liked: Staff & service
Decepcionada
Para empezar no tenía servicios de spa, no había restaurante abierto del hotel, la calefacción se hecho a perder, no servía el telefono. El hotel muy bonito pero de nada sirve lo bonito si no tiene ciertos servicios.
Stayed 4 nights in Sep 2021

6/10 Okay

Susana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Limpieza en baños
Fue bonita solo que la puerta del baño no cerraba, la habitación olía mucho a humedad y el baño, la pared de la regadera tiene hongos.
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Mini halte à San Cristobal
Petit halte dans cet hôtel. Très accueillant et propre. Le wifi ne fonctionnait pas dans nos chambres mais. Nous avions une sorte de petit salon juste devant nos chambre où nous avions le wifi. Pas de petit déjeuner à l’hôtel mais bcp de commerce à proximité le propose
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
No cuenta con estacionamiento, ni restaurant y lo peor pagas por tener una habitación y no te abren cuando quieres llegar a dormir yo y otros huéspedes nos quedamos afuera esperando, tuve que gestionar estancia en otro lugar, solo me sirvió para ir al baño antes de ir a cenar, q bien lo puedo hacer en una gasolinera en lugar de pagar por una habitación, fatal servicio! NO VAYAN!
Stayed 1 night in Jun 2021

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue muy complicado realizar el check in
Stayed 1 night in Apr 2021

10/10 Excellent

José Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un excelente hotel
Un hotel al que siempre regresamos, la atención del personal es excelente asi como las instalaciones y su ubicación, simplemente nos encanta
Stayed 1 night in Apr 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
NADA AGRADABLE
El hotel esta bonito, limpio, la atención del personal buena, peroooooooo los cuartos tienen un olor a guardado, viejo muy desagradable, penetrante. El colchon, las sabanas y almohadas nada suaves, no descanse y pase una noche horriblemente desagradable
Stayed 1 night in Jan 2020