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"M a regular at ur hotel n had a really pleasant experience. The hotel is spotless, n the staff were incredibly friendly n welcoming throughout our stay. The room was comfortable, n all the amenities were well-maintained. That said, I do feel that the pricing is on the higher side. As a regular customer who enjoys staying here, I was hoping for a bit of a reward or discount for returning. It would be great to see some sort of loyalty program or special rate for returning guests to make it more appealing to keep coming back. Overall, it’s a great hotel, but a little more consideration for loyal customers would definitely be appreciated. Best regards, 🇧🇹"

"2/5. You get what you pay for, but l've stayed in better for less, and worse for more, which is the only reason it's not a 1. Not the quietest, not the cleanest. Walls so thin someone walking barefoot in a neighbouring room sounded like they were in the room with us. My feet went black walking around the room, the bedding had an uncomfortable feeling of being unclean, the bathroom was smelly and had a hole in the wall/missing panel. The room smelt of petrol! Asked for help ordering a taxi as it's next to a dual carriage way with no obvious taxi rank nearby and staff seemed confused by the query. Food was good, but would avoid the meat.... However smoking is allowed so we asked to be moved. Breakfast was lacking - only toasties. Risk of electrocution when plugging anything into the wall, as sockets are hanging off it. WiFi is free but painfully slow. Name is misleading, Itsy doesn't appear anywhere on the building, causing confusion to taxi drivers."

"Nice big rooms, clean, quick service, courteous reception staff. (Ms Vinita), good care taker in restaurant (Mr Burman)"

"Just that toilet paper wasn’t there when we checked in the room but other than that excellent stay"

"Overall good. However, it could have been better if following things were looked at the owner. 1. Room door does not shut automatically 2. Bathroom door does not shut 3. Space in the room where the safe deposit box is situated needs attention. The door of this space does not shut and therefore, light does not switch off, not good especially when one tries to sleep at night. 4. There is a roller blind on the window, which still allows light onto the room from sides. This could be improved by proper blind."

"So far so good."

"Peaceful"

"Excellent service"

"Nice stay"