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"This is the worst “4-star” hotel I’ve ever been to. I’ve been to 2-star and 3-star places which put it to shame. It seems like no maintenance has been done in over 10 years; probably far longer. The doors to some rooms don’t close properly (can be seen from the corridors) and the bathroom door in our room was so terribly hung / warped it could not be locked. There was water damage to the kitchen area and in the bathroom. Our towel rail or something near it was leaking water the entire stay. The bedside lamp was hanging from the wall and was probably an electrical hazard had it been plugged in. The previous guest’s items had been left in the fridge and there was thick layers of dust and motes under the bed and wardrobe. The robes provided were stained, tattered, and with the cord loops torn open. One of them only had half a cord. This was the case with all the replacements provided too. The breakfast selection consisted of a range of cold scrambled eggs, cold bacon, and other foods which should be hot not being so. The rolls and croissants were stale on day one and got worse each morning - I would guess they same ones put out day after day. None of the spa showers had soap in the dispensers and parts of the showers (such as the temperature lever on one) were broken off. At night, the hotel was far too hot. We had the balcony door open every night - not ideal for a ground floor room. There were some positives, but many, many negatives."

"Service was great, breakfast was great, staff could not do enough. Room was far too hot even with radiator off. "

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"We have stayed at this hotel two years in a row. The hotel is well located for access to the Gondola. The rooms are clean, albeit a little dated. The spa is an added bonus after a day on the slopes and the included breakfast is good. "

"The Hotel Elegant Lux is in a great location just a few minutes from the ski gondola and the many bars and restaurants around town. It has a shuttle bus to and from the gondola. We stayed for five nights. The staff are friendly and helpful. We had half board and the breakfasts and dinners were good with a buffet for both. For dinners where there are fewer diners they do table service. There is a spa with pool, sauna and jacuzzi which was good. We went in the morning and were the only people in there. The hotel also had a dry room for ski and snowboard equipment. The rooms are clean and spacious with all the facilities you need. While some people may find some of the furniture a little tired and old fashioned I thought it had a nice look and feel. I’d recommend this hotel for those hitting the pistes and hope to return myself next year. "

"We really enjoyed staying at Saint George’s Palace. The reception staff were so friendly and welcoming. Great swimming pool and spa area. Plenty of choice for breakfast. Great to have shuttle bus to gondola. "

"Spa and room size was very good. In general staff was very helpful except few person at reception who were not helpful in answering my questions about city and some restaurants"

"Superb hotel, location is excellent with very modern facilities. Friendly staff, with a great breakfast selection. We wouldn’t stay anywhere else in Borovets if we were to return. This is isn’t about the hotel but Borovets resort needs to start investing in new lifts etc - the lift pass cost has increased and the facilities should too. That’s why we wouldn’t return to the resort!"

"Every yeat we stay at Regnum hotel and it is always perfect. They have made renovation of the main hall and it looks beautiful. Since we always book family apartment with kitchen, there are plates, glasses but never any dishes to make food - sinple soup or pasta. "