Ryokan in Puerto Rico

"Awesome place"

"Everything is good except insects in the room and outside."

"I'm a dad and bought my teenage son here for a little weeklong getaway in 11/2024. Overall good experience staying here though room furniture and 6th floor hallway (to a much lower extent) had a musty smell that permeated the air. Also, when we arrived we had no cold water, but someone immediately came to the room and fixed the issue, and I mean IMMEDIATELY. The guy was at the room before my kid even got back from the front desk to tell them about it. It went out again a day or two later. That time, maintenance didn't come as quick, but it was fixed for the rest of our stay. Look, I must shout out all staff here, everyone from the security in the front, the check-in clerks, the man at the beach gate, and the housekeeping and maintenance staff.. even the lady working at the traffic arm gate. My son and I went in and out of the hotel all hours of the day and night and they were always friendly and pleasant if I had any questions or issues. Even just for small talk. They definitely add value to this hotel. The kicker on top was 7AM on my last day when my phone fell down the trash chute on the 6th floor. I went down and told a worker that was just doing his thing in the lobby, and he without delay radio'd a coworker. We went into a filthy trash compartment room, and after a little bit of work, they were able to hand me my phone within 15 minutes. So I have zero beef with the staff here and wish them the best. "

"Excellent"

"Excellent "

"Awesome location! "

"Love it! Staff are amazing! "

"Great location "

"It was a wonderful experience. Great service very clean. Pool was beautiful drink were delicious. The staff was very friendly and Very helpful restaurants and stores close by also La placita. "