Plaza del Duque Shopping Center

This is a beautiful property, truly an oasis on the coast. However, the services did not match the price. Our first receptionist was so lovely, welcoming and kind. While the others dismissed us and our concerns on multiple occasions. They put the onus on the client to reserve taxis and airport transfers. There is little communication between the guest and the staff, unless you as the guest go asking questions. In other hotels I’ve stayed before they offer services such as a wake up call, reminders of checkout services, replenishment of water and refreshments in the room. While this is a stunning property our experience was tainted by the staff’s lack of communication and overall disorganization. They tried to charge us twice for an all inclusive package and thankfully we kept the receipt if not they would have made us pay again. At other barcelo’s the entertainment is top tier, this was just sad. There was no readily accessible itinerary of entertainment or communication of changes to the program. There was an other lack of enthusiasm to serve guests, and having gone on this trip as a Christmas present, this was disappointing. This hotel requires a lot of walking, so if you’re not into that it might not be the place for you.

All staff were very professional and Mannerable.

Love this property can fault anything hotel great staff amazing as always