Pho Sao Han Trip

Close to transportation

Great location and lovely poolside lounge, best of all was the customer service. We had a small problem during our stay and the staff went over and above to make sure we were satisfied. The restaurant also served fantastic appetizers and great cocktails. Very walkable neighborhood, safe and close to all transit.

Property was nice, staff was very courteous. The problem was that I booked 2 rooms for a group that weren’t family. A girlfriend that I travel with and myself were in one room and another friend and her husband were in another room. We checked in, split off from the married couple and the desk got the rooms totally backwards and documented that I was with the man and presented me with bills upon departure with supposedly my charges with his name and room number listed. My friend and I paid cash for our charges, did not receive a receipt, then a few minutes later were given more charges for ice cream Sundays agin for his room but charged to me but these Sundays were never ordered by any of the 4 of us. We hung around a while while they tried to find the bills then presented us with charges that were not signed by any of us. After 15 minutes, they said it was ok, not to worry, no charges would be posted. After we left I got a message that myself and the man that went with us still owe a bill for “our” room! What a cluster. They would not and could not understand the confusion. I’m still trying to get copies of the charges, which amount to about $25.00 USD. The four of us stayed there 3 nights. Such a small amount to go round and round about. Other than that it was fine.

I liked how clean the whole place is and how spacious the suite was.

Free afternoon tea, free daily laundry, free evening treats, beautiful property, excellent staff.