8/10 Good
Natalie
Travelled with partner
30 Jan 2025
Liked: Cleanliness, property conditions & facilities
We stayed in Jan 2025 with the StarPrestige package. The room was just an average room. The ocean biew was nice, but the sun was very intense on the balcony for the first half of the day so it was hard to enjoy for too long. This resort has just one restaurant- the buffet. There is a limited menu of food at the bowling bar, but we found the food options very limited. At the Iberostar where we stay in Mexico, there are 5 restaurants to choose from, so having just the buffet for dinner was pretty disappointing. I’m confused about the reviews that rave about the food here. It’s lackluster at best. The place is clean - housekeeping did a great job and includes turndown service, which was nice. The StarPrestige pool area was quiet - almost too quiet. We didn’t hang out there much as we found it a bit boring. So if you’re into that, you’ll find it perfect. We used the bowling alley a couple of times. The bowling bar is an adorable little gem to bust the boredom of the resort as a whole with air hockey and billiards - even though the games cost money to play even with the Prestige package. We found it odd that there is only one bathroom in the entire resort? If there was more than 1, we couldn’t find it. If we had to go, we walked all the way to our room. Even the StarPrestige private lounge didn’t have toilets. Everyone was friendly enough, but when compared to other Iberostars we’ve stayed at, we were disappointed as a whole.
Natalie
Stayed 8 nights in Jan 2025
