Oak Ridge Trip

The staff attention to clients

Beautiful place , clean quiet my family and me enjoy stay there people really polite and respectful thank you

The property was beautiful, peaceful, safe, great view from both rooms and everything you needed to entertain yourself is on site. There are restaurants on site or if you prefer cooking, a walmart and publix is near by. The stay was not completely bad and I would go again. I checked in, requested a newly renovated room was informed were all taken so we received one of the older room. Fine. Upon entering the room, we were amazed. The deluxe villa including patio was beautiful and huge. We had view of the pool and the pond. My family and I were VERY happy. I always clean and disinfect before making myself comfy during any hotel stay. During cleaning, I noticed things were quite dirty and VERY dusty but we gave them the benefit of the doubt due to our overall happiness. Finished cleaning, unpacked and showered BUT i forgot to check the bed. Bed bugs found in both rooms and green/black mold was on the bed skirt in the master. They moved us to a new renovated room but it was a smaller villa w/o informing me it was late so whatever. Issue is I received no refund for difference in price deluxe villa vs smaller villa. Didn’t realized until a day after check out when receipt was emailed. Called to have it handled, they lied and said I cancelled my original booking which went against the refund policy. Not to mention we ordered take out pizza and w/o my knowledge the waiter added his own tip to my bill and when questioned he lied and gave a bogus story. Not a honest establishment.

Relaxing atmosphere!

It was well equipped suite to fill all your needs. Spacious and clean. A wonderful place to stat. Close ti Disney