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"Restaurant on the bottom of the hotel was amazing"

"Very good"

"Right across from the Inner Harbor- so convenient t! Lovely hotel and staff- all the staff! They made sure you were made to feel welcome.. hotel was spotless, rooms were lovely, clean and comfy. The pool was large and so clean and there was a hot tub too!"

"Everyone has been so supportive, nice and very respectful."

"Greats staff, super clean, hot bath! 5 stars"

"Very nice hotel...everything overall was excellent "

"We loved our stay. Definitely will be staying here when we come back to Baltimore "

"I didn’t know that or what an “extended stay” hotel was until I checked in. It was not listed here as one on this site unless I missed it. The check-in process was not as smooth as what I expected. The system to pay kept going in and out. I was given a key to a room that I had to view first “to make sure it was good” before getting an official room. I thought that was sketchy enough. When I went into the room, there were no silverware/cups/plates for the kitchen, the pillows were without pillow cases (one of the pillows were at the bottom of the bed), there were limited bathroom accessories, and the towels were stained. I was able to request additional items for the room to make it more comfortable and hospitable as I was hesitant to check out the other rooms offered to me. The hallways smelled like the food in everyone’s room and the elevator was broken. Thankfully it was fixed during our stay. Despite the major issues, the room was spacious, bed was comfortable, the AC was great, front desk rep was accommodating despite my complaints, and the location was convenient for food, gas, and other needs. I will not be staying at this hotel (really motel) suite again, however, it made due for one night, and other guests looked like they were used to this type of service/standard. Please consider my review as a way to improve on customer service, cleanliness, quality of the rooms, and clarity of the type of hotel this is on 3rd party sites. Thank you, An Unsatisfied Guest "

"Customer service was AMAZING!!! The best I have received in a long time. I usually take my bags to the room but the bell hops were all amazing making sure I had assistance getting bags to my room. Front desk, Rose was a sweetheart made sure I had extra towel and wash clothes brought to my room and she was just overall pleasant to speak with! Amazing job Hyatt….if I’m ever in Baltimore I know where I’m staying "