Upon our arrival the manager cancelled our reservation and claimed that he never received our reservation from Hotels.com from a week earlier. He also claimed that he had a overbooked a conference.
The hotel was on a dirt road, was built like a small compound and had very limited parking and was in a bad, hard to find area and in poor condition.
The manager did offered to refer us to another place, The Homelinest Hotel in Mbarara, which actually turned out to be pretty good for the area.