Family Room, Balcony | Premium bedding, minibar, in-room safe, desk

Reviews of The Orchard Greens Resort - A Centrally Heated Property

4.5 out of 5
The Orchard Greens Resort - A Centrally Heated Property
Log Huts Area Road, Manali, Himachal Pradesh

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 23 reviews" "
Rating 8 - Good. 4 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 4 out of 23 reviews" "

8.2/10

Cleanliness

7.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

BINA

Disliked: Cleanliness, staff & service, property conditions & facilities
We did not like out stay at the property. The water was not hot 24/7 and the heater also was not working 24/7.
Stayed 2 nights in Mar 2024
Response from Siddhartha Suri on 6 May 2024
Dear Guest,Greetings from The Orchard Greens Manali !!!We thank you for taking the time to post your valuable feedback.Every guest feedback is learning and a service improvisation opportunity for us. At our hotel, it is our constant endeavor to serve our guests with unparalleled services and simple pleasures. We are disappointed to know that you had an unfortunate experience with us during this stay. We have shared your review with our team and measures have been tightened in the best interest of our guests. May we request you to consider this as an isolated incident and not reflective of our regular service standards and not to let this be an indelible perception.Regards,

10/10 Excellent

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very comfortable and enjoyable 3 nights stay at luxury room of this newly constructed resort. Amazing views of surrounding snow covered hills and forest were simply amazing and will be long cherished. Food was superb, room service was great. Bed was quite comfortable though linen needs to be laundry washed and not hand washed.
Stayed 3 nights in Feb 2024
Response from Siddhartha Suri on 29 Feb 2024
Dear Guest,Greetings from The Orchard Greens Resort, Manali !!!Thank you for staying at The Orchard Greens during your recent visit to Manali. It is a pleasure to know that our team’s effort made your stay special and exceeded your expectations. I would like to take this opportunity to thank you for your appreciation which will certainly motivate us to create more such 'WOWS".I certainly hope that we will see you return to The Orchard Greens, Manali soon and look forward to the pleasure of welcoming you back.Assuring you of our best attention at all times.

6/10 Okay

Aashish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a pleasant stay, but there are a few caveats. The hotel is located at a very inconvenient location, around 1.5 KMs on a very narrow road from the Kullu-Manali highway, making it extremely difficult to reach the hotel and explore local Manali. Also, they don't provide driver's accommodation under any circumstances.
Stayed 3 nights in Jun 2023
Response from Siddhartha Suri on 20 Jan 2024
Dear Guest,Greetings from The Orchard Greens Resort, Manali !!!We thank you for taking the time to post your valuable feedback.Every guest feedback is learning and a service improvisation opportunity for us. At our hotel, it is our constant endeavor to serve our guests with unparalleled services and simple pleasures. We are disappointed to know that you had an unfortunate experience of traffic jam. We are located at the most premium location of Manali city i.e. Log Huts Area. During peak season traffic jam is a common problem in whole Manali. Regarding drivers accommodation, We have mentioned very clearly that drivers accommodation is not available and neither confirmed by us. But lot of dormitories are available nearby which can be booked by the guest separately. May we request you to consider this as an isolated incident and not reflective of our regular service standards and not to let this be an indelible perception.Regards,

10/10 Excellent

Deepesh

Stayed 3 nights in May 2023
Response from Siddhartha Suri on 20 Jan 2024
Dear Guest,Greetings from The Orchard Greens Resort, Manali !This is a short note to thank you for your patronage and your recent stay with us! It is indeed heartening to note that you had a pleasant experience.We look forward to welcoming you at The Orchard Greens Resort, Manali whenever you plan your next visit.Thanking you and assuring you of our best of attention and services at all times.Kind regards,

2/10 Terrible

Susan

Travelled with group
Disliked: Staff & service, property conditions & facilities
Very Disappointing Don’t not recommended
When checking in was told our room was in another building and we were forced to walk in mud and rain with luggage. There was a staff member there who tried to take my friends water bottle for no reason. Although they say they do, they Don't take credit cards There were No towels in our room, dirty towels on the floor of our friends rooms we also rented. They then brought Us dirty towels Desk but no chair to sit at it no chair Roof leaked near bathroom. Hallway and elevator smelled of mold. Tv not working X 3 days Kept asking as for money to watch the television They called the room asking for Money the day before check out Never returned our laundry bags we recently purchased We Would call the front desk but they wouldn’t bring what was asked and Would have to call again. Food was good. Staff tried to help just seems to be poorly managed
Stayed 3 nights in Sep 2022
Response from Siddhartha Suri on 6 Mar 2023
Dear Guest,Greetings from The Orchard Greens Resort and Spa, Manali !!!We thank you for taking the time to post your valuable feedback.Every guest feedback is learning and a service improvisation opportunity for us. At our hotel, it is our constant endeavor to serve our guests with unparalleled services and simple pleasures. We are disappointed to know that you had an unfortunate experience with us during this stay. We have shared your review with our team and measures have been tightened in the best interest of our guests. May we request you to consider this as an isolated incident and not reflective of our regular service standards and not to let this be an indelible perception.Regards,

10/10 Excellent

Anshuman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay for onces....
Amazing view from room, peaceful and mesmerising experience. We saw sunrise from our bed and it was too good.
Stayed 1 night in Sep 2022
Response from Siddhartha Suri on 6 Mar 2023
Dear Guest,Greetings from The Orchard Greens Resort and Spa, Manali !This is a short note to thank you for your patronage and your recent stay with us! It is indeed heartening to note that you had a pleasant experience.We look forward to welcoming you at The Orchard Greens Resort and Spa, Manali whenever you plan your next visit.Thanking you and assuring you of our best of attention and services at all times.Kind regards,

6/10 Okay

Anuj

Travelled with family and small children
food quality needs to be improved specifically for breakfast
Stayed 2 nights in Jun 2022
Response from Siddhartha Suri on 22 Jul 2022
Dear Guest, Greetings from The Orchard Greens Resort and Spa, Manali !!! Thank you for your feedback. I'm glad to hear that you enjoyed the clean rooms, and the good kids play area. We try to adapt to every guest's palate to making sure that they enjoy the culinary experience, we fall short sometimes despite our most sincere efforts. We encourage guests to bring up any concerns directly with our managerial team with an attempt to quickly turn around their experience. Anyways, we hope you don't write us off after just one visit, come in again, we're working on a new and exciting menu. Warm regards,

2/10 Terrible

Sarvottam

Travelled with family
My reservation was cancelled without prior notification. I had to find new hotel because I could not stay at this hotel. I am not going to book this hotel again.
Stayed 3 nights in Apr 2022
Response from Siddhartha Suri on 6 Mar 2023
Dear Guest,We thank you for taking the time to post your valuable feedback.In our quest for a continual improvement of our services, I thank you for detailing your feedback.Reservation was canceled from due to non payment from Expedia part. May we request you to consider this as an isolated incident and not reflective of our regular service standards and not to let this be an indelible perception.We look forward to welcoming you again at The Orchard Greens Resort and Spa, Manali.Regards,

8/10 Good

cherub

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property, beautiful rooms room service staff very helpful front desk staff needs to be trained more. Ria was helpful though.
Stayed 4 nights in Mar 2022
Response from Siddhartha Suri on 21 Apr 2022
Dear Guest, We thank you for taking the time to post your valuable feedback. In our quest for a continual improvement of our services, I thank you for detailing your feedback. I believe that its only guests who want us to get better provide a candid feedback and have taken up the points with the respective teams to implement corrective measures in the best interest of our guests. We look forward to welcoming you again at The Orchard Greens, Manali. Regards

8/10 Good

Kajal

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff is very accommodating and helpful
Stayed 2 nights in Jan 2022
Response from Siddhartha Suri on 6 Mar 2023
Dear Guest,Greetings from The Orchard Greens Resort and Spa, Manali !!!Thank you for sharing your experience about the stay at The Orchard Greens Manali.I am glad that we met all your expectations in terms of quality, friendly staff and services.We eagerly look forward to host you again.Best regards,

10/10 Excellent

Kajal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is at really good location, very near to old manali. Service is amazing, they make sure you have everything to enjoy your time there.
Stayed 1 night in Jan 2022
Response from Siddhartha Suri on 6 Mar 2023
Dear Guest,Thank you for your kind feedback.I am incredibly grateful for your note complimenting the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.It was indeed a pleasure having you at The Orchard Greens Resort and Spa, Manali and we look forward to welcoming you soon again.Kind regards,

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Siddhartha Suri on 24 Jan 2022
Dear Guest, Thank you for sparing your valuable time to share your feedback on your recent stay at The Orchard Greens, Manali. I am glad to know that you had a wonderful stay and were thoroughly impressed with the hospitality and service. We eagerly look forward to host you again. Kind regards,

4/10 Poor

Harshal

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Average property but not worth at high price
Nice Property, big room size but food served is not upto the expectation. 1. Room service is too slow. 2. Toiletries kept were already expired or may be simply refilled in the used bottles. 3. This property does not clean the room everyday, we need to inform them and then keep on chasing them to get it done. 4. Breakfast was very limited but no taste to it at all. 5. In room dining menu is limited but instead of ordering from menu simply order food from outside by searching restaurants on Google. 6. No Snow shoes were available inside hotel for residents which was available at all the other hotels. Some good things about this property, 1. security guard was very much co-operative without any hesitance. 2. Heat pad in the bed was ++ 3. View from Balcony was awesome, all mountains with snow snow and snow.
Stayed 4 nights in Jan 2022
Response from Siddhartha Suri on 24 Jan 2022
Dear Guest, Thank you for your feedback and allow us to express our gratitude for the valuable feedback that you have shared, which enables us to review the existing processes and improve them in order to make your future visits comfortable and delightful. We regret the inconvenience caused to you during your stay with us. During winters specially in minus temperature service gets little slow. We really sorry if expired toiletries were given. As far as cleaning is concern you have to press make my room button while you go out between 10 am to 6 pm, if you forget to press cleaning will not be done. Please be rest assured we have already taken this up with the team and you will definitely find an improvement during your subsequent visit to the hotel. We look forward to welcoming you again at The Orchard Greens Resort and Spa, Manali. Kind regards,

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from Siddhartha Suri on 29 Nov 2021
Dear Guest, Greetings from The Orchard Greens Resort and Spa, Manali ! This is a short note to thank you for your patronage and your recent stay with us! It is indeed heartening to note that you had a pleasant experience. We look forward to welcoming you at The Orchard Greens Resort and Spa, Manali whenever you plan your next visit. Thanking you and assuring you of our best of attention and services at all times. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nice place to stay
Stayed 3 nights in Jul 2021
Response from Siddhartha Suri on 28 Jul 2021
Dear Guest, Thank you for your kind feedback. I am incredibly grateful for your note complimenting the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests. It was indeed a pleasure having you at The Orchard Greens Resort and Spa, Manali and we look forward to welcoming you soon again. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Greenry and view was great
Stayed 4 nights in Jul 2021
Response from Siddhartha Suri on 28 Jul 2021
Dear Guest, Greetings from The Orchard Greens Resort and Spa, Manali !!! Thank you for sharing your experience about the stay at The Orchard Greens Resort and Spa, Manali. I am glad to know that you found our service and facilities to your liking. We eagerly look forward to host you again. Best regards,

10/10 Excellent

Aditya

Travelled with family
Liked: Property conditions & facilities, room comfort
Very Comfortable Stay
It was a good comfortable stay. I stayed with my family. I booked the luxury room with a balcony, the room size is good and you get a really big LED TV. The view from the balcony is really beautiful. Overall I am very pleased with the comfort the hotel provided. The staff was very helpful.
Stayed 3 nights in Jan 2021
Response from Siddhartha Suri on 25 Jan 2021
Dear Guest, I wish to express my sincere gratitude for the wonderful feedback you have offered for the team and our services. At The Orchard Greens, we are committed to exceeding our guests' expectations, through unremitting dedication to perfection in every aspect of service. Its feedback such as yours that helps us continue, unwavering towards our goal of perfection in everything we do. I look forward to welcoming you back to The Orchard Greens, Manali and a chance to delight you with our services again. Regards

2/10 Terrible

Krishna karthik, Hyderbad

Travelled with partner
Disliked: Staff & service, amenities
Bad staff and service rude receptionist. Food is average
Stayed 3 nights in Dec 2020
Response from Siddhartha Suri on 6 Mar 2023
Dear Guest,We thank you for taking the time to post your valuable feedback.In our quest for a continual improvement of our services, I thank you for detailing your feedback.I believe that its only guests who want us to get better provide a candid feedback and have taken up the points with the respective teams to implement corrective measures in the best interest of our guests.We look forward to welcoming you again at The Orchard Greens Resort and Spa, Manali.Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Siddhartha Suri on 13 Jan 2020
Dear Guest, Greetings from The Orchard Greens Resort and Spa, Manali ! This is a short note to thank you for your patronage and your recent stay with us! It is indeed heartening to note that you had a pleasant experience. We look forward to welcoming you at The Orchard Greens Resort and Spa, Manali whenever you plan your next visit. Thanking you and assuring you of our best of attention and services at all times. Kind regards,

6/10 Okay

Uthar Kumar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Siddhartha Suri on 13 Jan 2020
Dear Guest, Greetings from The Orchard Greens Resort and Spa, Manali !!! We thank you for taking the time to post your valuable feedback. Every guest feedback is learning and a service improvisation opportunity for us. At our hotel, it is our constant endeavor to serve our guests with unparalleled services and simple pleasures. We are disappointed to know that your stay was not perfect. May we request you to consider this as an isolated incident and not reflective of our regular service standards and not to let this be an indelible perception. Regards

8/10 Good

DEVASHISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was Good- could have been better.
I
Stayed 4 nights in May 2019
Response from Siddhartha Suri on 7 Aug 2019
Dear Guest, Greetings from The Orchard Greens Resort and Spa, Manali ! This is a short note to thank you for your patronage and your recent stay with us! It is indeed heartening to note that you had a pleasant experience. We look forward to welcoming you at The Orchard Greens Resort and Spa, Manali whenever you plan your next visit. Thanking you and assuring you of our best of attention and services at all times. Kind regards,

10/10 Excellent

Mansi, Delhi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newly built property with all the latest and the best amenities. Got it at a very good price. The 55inch TV in the room is just wow. Beds are very comfortable. Food is very good and staff is also very courteous. Only regret I have is that I planned to stay here for only one day.
Stayed 1 night in May 2019
Response from Siddhartha Suri on 7 Aug 2019
Dear Guest, I wish to express my sincere gratitude for the wonderful feedback you have offered for the team and our services. At The Orchard Greens, we are committed to exceeding our guests' expectations, through unremitting dedication to perfection in every aspect of service. Its feedback such as yours that helps us continue, unwavering towards our goal of perfection in everything we do. I look forward to welcoming you back to The Orchard Greens, Manali and a chance to delight you with our services again. Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Siddhartha Suri on 11 Jan 2019
Dear Guest, Greetings from The Orchard Greens Manali !!! Thank you for sharing your experience about the stay at The Orchard Greens Resort and Spa, Manali. We eagerly look forward to host you again. Best regards