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"A masterclass in 5-star hospitality from start to finish. "

"We stayed in hideaway from 22/4/24 till 26/4/24.It’s a little disappointing when you go to a high rating place like this and have the following issues arise: 1.) after all of what happened below, we went to speak to the manager, and he told us to come at 6:30 am before we left to meet with the other manager. However there was no manager on the island at 6:30am 2.) we paid for half board and ended up paying around $7.5 for tap water every time we had a meal when you assume that it’s included for dinner. 3.) left our belongings at the sea activities desk and was told it would be taken care of, after we were done, we came back to find our belongings were taken by other guests. Whilst waiting, they only offered 1 small bottle of water to me and my wife. 4.) rented a jet ski that had mechanical issues. 5.) we wanted an umbrella sun bed, and the worker told us that 4/5 were broken. He then Fixed one with adding a pin that looked as if it was deliberately taken out, and waited as if he was waiting for a tip. 6.) the servers at one of the bars would completely ignore us unless we raised our voices to be heard. 7.) went on a dolphin boat ride and were there were 6 of us. The worker only offered 4 bottles of water. 8.) last day we ordered a low fat latte, and the worker said that they have never had low fat milk after we have been ordering it for 4 days straight. 9.) we were told to get up at 6 am to leave the island at 7 am when our half board package includes breakfast from 7am "