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"Location at the Gran Via is excellent, close to shops, restaurants, Puerta del Sol, Playa Mayor and other attractions and public transport options. The windows were sound proof so no issues with noise at night. The staff were friendly and helpful. I appreciate the instructions on how to use the metro and get to the airport when the roads were blocked for a marathon. One of the highlights is that we arrived in an early red-eye flight and as they had a room available, they let check in earlier...

"new clean no frills but exactly what you need when unexpected delayed "

"Great, stylish hotel in the best location in Madrid!"

"Excellent as usual"

"Breakfast facility very crowded. Not enough seating. Poor choices, same breakfast everyday, no variations . Also on weekends there are hugh crowds of party goers hanging out and they can be loud. Unfortunately the windows keep noise out, they are not completely sound proof so if light sleeper you will hear them. Staff was excellent and very helpful. Location was amazing "

"Loved this place. The staff is high energy and super helpful. It’s a stones throw from Atocha station so you can pretty much get anywhere from here. My only complaint was that my first floor room looked out over the bar area and it stayed noisy until well past midnight. Maybe next time I’ll just ask for a quieter room. No complaints about the service though. Top notch."

"The room was very clean and Location was very convenient, but the standard twin room assigned to us was on floor 1 just with one thin tall window facing to walls, no sunlight at all. The window was close to some drainage pipes and always heard waterfall music inside the pipes. I was expecting a better room like the pictures I saw on hotels.com. "

"Close to the train station and a ton of restaurants. Not far from top attractions. Staff were friendly and super helpful at the counter and breakfast. Breakfast was delicious. Room was small but clean. We put our suitcases under the bed to free up room. "