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"Good food, friendly staff. B-wing of the hotel is very old. You have to change elevators and walk long corridors to access this side. "

"Refreshing "

"Well maintained "

"Great visit. Food was awesome. Davesis was really good helping with fresh smile and hospitality. "

"A fabulous hotel in the small city of Ooty. Service was excellent. One example - the tennis final was on a channel that was not subscribed to on the hotel system, they subscribed! Facilities are modern, even having USB charging points built in, in the rooms. The hotel offered several daily activities including free tea tasting every afternoon and evenings around a garden fire, (we missed out on the fire as the weather was awful during our visit ). "

"Beautiful property snd rooms are very spacious and comfortable. It has all the modern amenities while retaining the old school charm of such an old building. We loved the wood burning fire place in the room as well. Breakfast was really good and staff at breakfast place was very friendly and courteous and service was top notch. Afternoon high tea was also amazing. Property has a beautiful courtyard and several charming cottages and suites. Highly recommend staying here for Ooty visit"

"Gateway is an older Taj property that reeks of old world charm. The cottages and gardens are expertly laid out and the service is attentive. My room was well appointed but old. Overall an excellent option in the Coonoor area."

"Excellent Service"

"When I checked in the room had prior guest’s trash and the bed and bathroom smelled terrible. The couch had blood stains. Gave my laundry to be cleaned and it came back stinking like urine. The food was also bad."