Los Olivos Trip

A mixed bag. Location is excellent close to beach and great walks along promenade. Hotel is a little dated but overall okay. Buffet is generally good, however, coffee not great and please use real orange juice rather than concentrate. Plastic plants in the lobby don’t fit with hotels desire to be eco-friendly. Overall a good stay. Although, they don’t take Amex.

I love Gran Canaria and visit twice a year. This the second time I have stayed at Lopesan Faro. The hotel itself is beautiful and adults only. The location on the beach with incredible views to the ocean and across the famous dunes is second to none. As are the facilities in hotel with the best breakfasts anywhere plus a wonderful, heated pool with the most comfortable loungers. The rooms are great except the first floor overlooking the dunes and the Dunas hotel on the back of the building. This gets noise from the aircon units and the rear service access road which woke us up at 5am with bins being emptied so we moved to another room. The lobby bar has incredible views across the pool and out to the ocean. The location in Meloneras is great. There is wonderful shopping plus a myriad of bars and restaurants on your doorstep. I love Cafe del Mar for the Friday and Saturday night dining and cabaret shows, Pitos y Flautas for sunny lunches overlooking the ocean and Grand d'Italia for late dinners. All of these plus retail therapy - check out Mo's Fashions - are a 1 to 5 minute walk along the promenade. There is aso a very handy taxi rank opposite the hotel for trips to Yumbo, Playa del Ingles or to take you to the airport. I highly recommend this hotel and I have already booked to return next year.

This was my 3rd visit to this hotel and I found that the rooms are getting tired and in need of some refurbishment particularly the showers. Bar service was very slow and room cleaning definitely not as good Used tea cups not replaced , milk not replaced . Tried to order room service on 2 occasions and kept getting cut off , when I went to reception was told just keep trying the number

Great resort. However, rooms are very dark not enough lights. Pool area a bit tired looking in parts. Long queues at reception around peak times.

Property was lovely but it’s a shame there are no tea/coffee making facilities in the rooms. When we asked for a bath mat it took 3 days and in the meantime my daughter slipped and hit her head on the bath. There are limited options for feeding kids dinner, we wanted to feed our 20 month daughter at 6 in the buffet but despite being told we could by one member of staff, the others told us it’s not possible jngless we eat and pay too. Staff were incredibly rude and wouldn’t let us in the restaurant at one point then told us they would get something for us and we could eat it elsewhere. After complaining they were still rude and wouldn’t let my husband in to collect food because he was wearing swim shorts so they told him to stand outside. No customer service at all and I have never been spoken to like that in a 5 star resort whatever the rules may be. We complained but they didn’t do anything apart from apologise. There is a kids club and 2 kids pools yet they claim not to be a kid friendly hotel which is odd.