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"Okay we have rated the overall stay as good. The property and rooms were good and comfortable. The staff excellent. BUT the breakfast left sooo much to be desired, not the least of which was what should have been hot food actually being hot, even just warm, but every morning what should have been hot food was stone cold. Memo to restaurant manager- invest in some heat lamps to keep bacon, eggs, sausages pancakes, fish etc at least warm. It was such a let down. Without doubt the coldest hot food...

"The traditional Japanese breakfast was excellent and filling. The staff very friendly and a clean excellent onsen. The traditional tatami mat room was very large!"

"We stayed in a King on the 14th floor. The room was a good size with closet space and a seating area. Didnʻt need to use the onsen as there was a nice furo bath in our room. We had access to the lounge next door, only available to 14th fl guests. In the lounge you are welcomed the first time with matcha or coffee and a Japanese sweet. You can also choose from a variety of drinks and snacks. Breakfast in the restaurant downstairs was a lovely surprise that I did not know I chose. Japanese amd...

"This is my 3rd stay in the Zonk."

"great location and service"

"Great staff, great facilities, excellent service!"

"The staff is so nice and helpful. Helped me to carry all the items to lobby and communicate to the taxi driver. They give a bag of clean towels on the non-cleaning day. The view is fantastic that you can see the city and sea. Close to the main shopping centres and public transport "

"We stayed two nights but found that there were a lot of tour groups/ busses there so it got a little crowded on the 3rd floor onsen floor and elevators took some time. Older facility but staff are great and attentive. Parking next door is very convenient as well"