Porch

Reviews of ibis Kolkata Rajarhat Hotel

3.5 out of 5
ibis Kolkata Rajarhat Hotel
Action Area 1, New Town, Kolkata, West Bengal

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 41 reviews" "
Rating 8 - Good. 15 out of 41 reviews" "
Rating 6 - Okay. 4 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 3 out of 41 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Saraswat

Disliked: Staff & service, amenities, property conditions & facilities
Awful facility. Food average but expensive

4/10 Poor

Nipan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness was not there. Very small bathroom. Also restaurant service and food quality is not good. Not value for money at all.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with group
Good location
Stayed 3 nights in Nov 2023

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only negative thing is the delay to getting connected in the guest services
Stayed 7 nights in Jun 2023

10/10 Excellent

SURESH KUMAR

Liked: Cleanliness, property conditions & facilities
Overall good
Stayed 2 nights in Apr 2023
Response from Amita Mishra on 26 May 2023
Dear Guest,It is overwhelming to receive five-star rating, in respect to your stay with us. Your satisfaction really serves as a great motivation to all of us.It was indeed a pleasure for us to be at your service and we look forward to welcoming you back very soon again.Sincerely,Amita MishraGeneral Manager

8/10 Good

RAJESH KUMAR

Business traveller
Liked: Property conditions & facilities
Change your system in kolkata
I have seen there is difference between your Bangalore property and kolkata, in terms of Service, Food and behaviour and even Pricing too ( its too high in kolkata)
Stayed 3 nights in Mar 2023
Response from Amita Mishra on 13 May 2023
Dear Guest,Thank you for taking out time to share your feedback with us. Our prime endeavor is to offer our guests with the best-in-class services, amenities and I'm happy to know we were able to achieve that through you.It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience.Sincerely,Amita MishraGeneral Manager

8/10 Good

CP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Amita Mishra on 13 May 2023
Dear Guest,Thank you for taking the time to write a review about your experience. It is a pleasure to read that you enjoyed your visit in our hotel.On behalf of the entire team, I look forward to welcoming you back in the near futureSincerely,Amita MishraGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 2 nights in Apr 2023
Response from Amita Mishra on 13 May 2023
Dear Guest,Thank you very much for taking the time to write a pleasant feedback. It is our goal to provide consistent and top-notch services to all our guests and I'm happy to know we were able to achieve that through you. Your words of appreciation on the staff and services will definitely be passed on to the team here. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Sincerely,Amita MishraGeneral Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelling rooms Dirty moldy bathrooms Water boiler had mold growing inside.
Stayed 1 night in Mar 2023
Response from Amita Mishra on 13 May 2023
Dear Guest,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Amita MishraGeneral Manager

8/10 Good

Vivek

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Mar 2023
Response from Amita Mishra on 13 May 2023
Dear Guest,Thank you very much for taking time to share your feedback regarding your stay.We pride ourselves in delivering a unique and special experience for all our guests therefore I am pleased that we were successful in achieving this for you.It was a great pleasure having you and it would be a privilege to welcome you back again soon.Sincerely,Amita MishraGeneral Manager

8/10 Good

JAVED, KIRKCALDY

Stayed 3 nights in Mar 2023
Response from Amita Mishra on 18 May 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Amita MishraGeneral Manager

2/10 Terrible

Sushmita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It came to a surprise while we entered the room and found a stale smell, a rotten apple in the room. Rooms are too small with a compact washroom.
Stayed 1 night in Dec 2022
Response from Ajit Jose on 18 Jun 2023
Dear Ms. Sushmita,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Ajit JOSEGeneral Manager

2/10 Terrible

Mou

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
had to check out of the property after day one. faced several issues : (1) the bathroom was leaking - the management offered a 2nd room that had a bad smell. (2) slow internet (< 5 mbps) (3) house keeping needed several follow up to provide drinking water I would not recommend this hotel
Stayed 9 nights in Aug 2022
Response from Ajit Jose on 18 Jun 2023
Dear Ms. Mou,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Ajit JOSEGeneral Manager

10/10 Excellent

rohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and comfortable staffs were good and professional.. I forgot to schedule the wake up call and they did on their own .. that helped me big time ,,,👍👍
Stayed 1 night in Apr 2022
Response from Ajit Jose on 12 May 2022
Dear Rohit, Thank you for choosing to stay with us at the IBIS Kolkata Rajarhat. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as your appreciative comments are the most gratifying and will be our greatest reward. Thank you for your kind feedback, and we look forward to see you again soon for another magnifique journey with us. Sincerely, Ajit Jose General manager

10/10 Excellent

Yogesh, San Francisco

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience.
Stayed 2 nights in Feb 2022
Response from Ajit Jose on 12 May 2022
Dear Yogesh, We very much appreciate your comments regarding your stay at the IBIS Kolkata Rajarhat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon. Sincerely, Ajit Jose General Manager

6/10 Okay

Somojit

Stayed 1 night in Dec 2021
Response from Ajit Jose on 12 May 2022
Dear Somojit, Thanks for leaving a review. We are glad that you had a great experience with us. Do let us know how we can get that extra stars from you the next time. We look forward to welcome you again. Sincerely, Ajit Jose General Manager

4/10 Poor

Amit Kumar

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not up to ibis standards
I have stayed in multiple locations and ibis is one of my “Go-To”, however ibis Kolkata this stay has been by far disappointing. Clumsy room, smoky elevators, jammed washroom doors, not-so-great window view. I mean come on - there is a bare minimum for ibis, that too in business hub in Newtown. However, executives at reception were decent enough to listen and take feedback - hope it gets actioned upon.
Stayed 2 nights in Dec 2021
Response from Ajit Jose on 18 Jun 2023
Dear Mr. Kumar,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Ajit JOSEGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but average service.
Rooms were very good with a decent view. Compact and comfy. Checkin and checkout was very smooth. But was very disappointed with restaurant menu selection and service. Had to repeatedly ask for a few items and still didn't receive it. Restaurant didnt receive calls most of the time. Had to request reception to arrange a call back. Overall decent stay.
Stayed 1 night in Dec 2021
Response from Ajit Jose on 18 Jun 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager

8/10 Good

Dipankar

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021
Response from Ajit Jose on 18 Jun 2023
Dear Mr. Dipankar,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager

10/10 Excellent

Natural

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Overall, good to go
Stayed 3 nights in Aug 2021
Response from Ajit Jose on 18 Jun 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager

10/10 Excellent

Ajay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kool Location
Very nice business hotel in nice & peaceful area.
Stayed 2 nights in Feb 2021
Response from Ajit Jose on 1 Jun 2021
Dear Ajay, We are thrilled to have such a fantabulous rating and lovely feedback on this forum. Your kind appreciation has been humbly received and our team is excited to see you again soon at ibis Kolkata Rajarhat. Warm Regards, Ajit Jose General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Ajit Jose on 1 Jun 2021
Dear Guest, Thank you for rating us excellent on your last visit to ibis Kolkata Rajarhat. We look forward to welcome you back soon. Best Regards, Ajit Jose General Manager

10/10 Excellent

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel option
Excellent service provided by all the staff in hotel. The food served in the hotel is also top notch. The only minute issue I faced was with the pillow available which was a bit uncomfortable for my liking but that would depend person to person. Overall a great stay over 5 days
Stayed 5 nights in Dec 2020
Response from Ajit Jose on 18 Jun 2023
Dear Mr. Tushar,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager

8/10 Good

moyukh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020
Response from Ajit Jose on 18 Jun 2023
Dear Mr. Moyukh,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JoseGeneral Manager

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Short I love Ibis properties as its my first preference😊
Stayed 1 night in Jun 2020
Response from Ajit Jose on 18 Jun 2023
Dear Mr. Suraj,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager

8/10 Good

David Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and clean room
Clean room, good hotel service.
Stayed 4 nights in Jan 2020
Response from Ajit Jose on 18 Jun 2023
Dear Mr. Lee,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JoseGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the convention center
Stayed 4 nights in Dec 2019
Response from Mizan Uddin on 18 Jun 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Mizan UddinGeneral Manager

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👏
New hotel and in very good condition. It is very safe and the staff are generally lovely and helpful
Stayed 1 night in Dec 2019
Response from MUddin on 9 Dec 2019
Hi Jessica, Thank you for the lovely feedback . I am glad that you enjoyed your stay with us. We look forward to welcome you back. Cheers! Mizan Uddin Hotel Manager

8/10 Good

Narain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from MUddin on 9 Dec 2019
Dear Narain, Thank you for rating us. We look forward to welcome you back. Regards, Mizan Uddin Hotel Manager

8/10 Good

ADRISH

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from M.Uddin on 6 Nov 2019
Dear Adrish, Thank you for sharing your valuable feedback about your stay at ibis Kolkata Rajarhat. We are glad to know you enjoyed your stay with us, we look forward to welcome you back. Regards, Mizan Uddin Hotel Manager

8/10 Good

ARUN KUMAR

Liked: Cleanliness, staff & service
It's a new property and good for stay and for food
It was not amazing. It was not bad. It was an average
Stayed 3 nights in Aug 2019
Response from Preeti on 21 Aug 2019
Dear Mr. Kumar, Thank you for sharing your feedback. I am sorry to hear that we did not lived up to your expectation this time. May i request you to please share your experience in detail so that we would be able to make your coming stay comfortable. Looking forward for your note. Regards, Preeti Sharma Front Office Manager

8/10 Good

ADRISH

Liked: Cleanliness, property conditions & facilities
It is ok ok.
Not bad at all
Stayed 2 nights in Jun 2019
Response from MUddin on 17 Jun 2019
Hi Adrish, Thank you for rating us. Regards, Mizan Uddin Hotel Manager

10/10 Excellent

SK, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its modern deco design with tasteful use of bright colours and the beautiful lobby.
Stayed 2 nights in May 2019
Response from MUddin on 6 Jun 2019
Hi Sk, Wow, what a great review, thank you for your comments. We can't wait to have you back again! Cheers! Mizan Uddin Hotel Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice facility , very good staff , nice location , good food , very nice room , general decor is excellent wifi was not ok
Stayed 2 nights in Feb 2019
Response from Mizan on 17 Mar 2019
Dear Guest, Thank you for this lovely feedback, We are glad that you enjoyed your stay with us. I have noted your feedback about WiFi and please be assured that the same has been addressed. My entire team is excited to see you soon at ibis Kolkata Rajarhat.. Regards, Mizan Uddin Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fire alarm went off FALSELY at 6:00 am morning and there was chaos on the 8th floor. The sad part was there was no initiative from management to call the rooms and inform that it was a mistake. Rather when we called they casually told it was a mistake whereas they never realised the panic situation in top floor.
Stayed 2 nights in Jan 2019
Response from Mizan on 19 Feb 2019
Dear Guest, We truly regret this, and we understand that it has been a cause of disturbance to you. Fire alarm is never a mistake and whenever it happens we treat it with same magnitude and follow the same drill over and over again, and it is about safety for all our guests and team members. Please be rest assured that we have addressed this and all internal procedures have been strengthened and emphasized to avoid any recurrence. Conscious that any explanation does not erase the unsatisfying experience you have been through; we request you to give us a chance to make it up for you. Regards, Mizan Uddin Hotel Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
room design very poor. it makes stay very uncomfortable e.g 1) double bed too small ,2 ) the mattress is so bad that it makes ends slippery and you fall down.3) pillow so big that it is difficult to use.4) no table for keeping luggage .5) no chair 6) tea table design so bad that you can not make tea without huting yourself 7) very poor response on small requirement like water , tea and milk pouches 8) no room service 9) bathroom too small . many more
Stayed 2 nights in Jan 2019
Response from Mizan on 19 Feb 2019
Dear Guest, We truly regret this, and we understand that it has been a cause of disturbance to you. Fire alarm is never a mistake and whenever it happens we treat it with same magnitude and follow the same drill over and over again, and it is about safety for all our guests and team members. Please be rest assured that we have addressed this and all internal procedures have been strengthened and emphasized to avoid any recurrence. Conscious that any explanation does not erase the unsatisfying experience you have been through; we request you to give us a chance to make it up for you. Regards, Mizan Uddin Hotel Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
New hotel but services are not good. If you want something they serve you after 20-30 minutes. Sometimes after reminder. During my stay load shedding was frequent. No arrangement for back up. Needs to be improved a lot. Services are not at all according to charges.
Stayed 3 nights in Jan 2019
Response from Pree on 24 Jan 2019
Dear Guest, We sincerely thank you for sharing you feedback and we deeply regret the inconvenience caused to you during your recent visit. We request you to treat this as an isolated instance and not let it mar your opinion about our service standards. We shall ensure that such incidents are not repeated and we will endeavour to consistently provide our guests with the services that we pride ourselves for. We hope you will provide us with opportunities to serve you better. Warm Regards, Preeti Sharma Front Office Manager

6/10 Okay

Simon

Liked: Cleanliness
Für eine Nacht ok.
Wir durften bereits um 1100 Uhr einchecken ohne einen Aufpreis zu bezahlen. Das Hotelzimmer und die Betten waren sauber. Das Personal an der Rezeption war etwas zurückhaltend und man kam sich nicht willkommen vor. Das Tassen, Teller und Besteck beim Frühstücksbuffet ist teils sehr schmutzig.
Stayed 3 nights in Dec 2022
Response from Amita Mishra on 18 May 2023
Dear Guest,Thank you so much for rating our hotel services. It was a pleasure to have you stay with usWe look forward to welcoming you back.Sincerely,Amita MishraGeneral Manager

10/10 Excellent

lalada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Mizan Uddin on 18 Jun 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Mizan UddinGeneral Manager

8/10 Good

HANYUE

Stayed 4 nights in Dec 2019
Response from Mizan Uddin on 18 Jun 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Mizan UddinGeneral Manager