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Reviews of Holiday Inn Express Kolkata Airport, an IHG Hotel

4 out of 5
Holiday Inn Express Kolkata Airport, an IHG Hotel
28 Jessore Road, NSCBI Airport, Dum Dum, Kolkata, West Bengal

Reviews

8.4

Very good

Rating 10 - Excellent. 70 out of 150 reviews" "
Rating 8 - Good. 51 out of 150 reviews" "
Rating 6 - Okay. 15 out of 150 reviews" "
Rating 4 - Poor. 6 out of 150 reviews" "
Rating 2 - Terrible. 8 out of 150 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

himadri

i had to wait 1 hr for checkin. i don’t know why even big chain like holiday inn become bad in india. probably unprofessionalism in india
Stayed 1 night in May 2024

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, amenities
I always love to stay at this property. This is probably my 10th time in this Holiday Inn Express. It is an easy walk to the airport. Nice gym. Really good breakfast. The staff is always friendly and the place is impeccably clean.
Stayed 4 nights in Apr 2024

8/10 Good

Ravi Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay but the food options are limited and not as high quality as the restaurants close to it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shakila

Stayed 1 night in Apr 2024

10/10 Excellent

Shakila

Stayed 1 night in Apr 2024

10/10 Excellent

Sanjay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the front desk staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Piyush, Palm Beach Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful. Debjani, one of the most pleasing officials too so much care of me, I will never forget. It’s the personal touch that makes these hires home away from home
Stayed 1 night in Jan 2024

10/10 Excellent

Sanjukta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in Jan 2024

8/10 Good

Sanjay, London

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cosy room and comfortable bed. Well equipped gym. Staff lack customer service skills.
Stayed 2 nights in Feb 2024

6/10 Okay

VISHAL, Mumbai

Stayed 1 night in Jan 2024

10/10 Excellent

Sanjay, London

Liked: Property conditions & facilities
Helpful staff. Comfortable bed in a good sized room. Nice restaurant and cafe. The gym is well equipped.
Stayed 1 night in Jan 2024

10/10 Excellent

SRINIVASA MURTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Anoop

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Live up to holiday inn standard very customer friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Sangita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sumit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day family stay after inbound overnight flight
Very clean and modern building and excellent location right next to Dumdum (Kolkata) airport annex Excellent food options, specially if you add the half track (breakfast and dinner) option to your reservation. They upgraded us to their high end restaurant for dinner buffets Breakfast buffet has adequate for us. It is lot better than state-side hotels of the same chain, but breakfast buffet in better hotels in India always tend to be elaborate- 5star by US standards We chose the location specifically as our inbound blight came at an ungodly hours of 3am and the old fashioned (but excellent) guest house I planned to stay did not have 24 hour checkin.. so this hotel acted as a gap accommodation One caution to let them know beforehand to send a big enough car or suv for your pickup, and getting to the manager (to send the driver for pickup) could be challenging in the wee hours. They do not believe in writing down your flight number to track the arrival time (and send the driver on their own when your flight arrives) I need to add/mention the excellent security arrangements of manned gated entrance (the gatekeepers check the trunc of every inbound car) and every piece of inbound luggage or package gets crated (TSA style) before they let it inside. Elevators are card activated - another security measure.
Stayed 3 nights in Jan 2024

10/10 Excellent

Venkata Jaya kumar reddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Emma

Disliked: Cleanliness, staff & service
Poor
Poor Communication by hotel staff. The room I booked included a meal and I enquired about this during check in. The receptionist told me it could be either a lunch or a dinner and to speak to the restaurant staff about it. After checking into the room, we went to the restaurant for lunch and explained that our room included a meal and asked what we could order. Our waitress replied that we could order anything and gave us the a la carte menu. The food was applied to our room bill. When we went to check out (at 00:30am) we were informed by staff on the desk that we would need to pay for the meal we had received as the free meal only applied to the buffet. I explained that we had asked 2 staff members regarding this and had been given the wrong information and issued the wrong menu but we were still expected to pay for our meal. As we were rushing to leave for the airport (desk staff were well aware of this as they had arranged the transfer) I paid the bill but feel scammed by it. In addition, out room smelled of damp but I did not mention this as we were only there for a 10 hour layover. There were used cotton buds under the bed from a previoujs guest.
Stayed 1 night in Jan 2024

8/10 Good

NARAYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. That is convenient.
Stayed 4 nights in Dec 2023
Response from Debojyoti Deb on 27 Dec 2023
Dear NARAYAN , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

8/10 Good

vedprakash

Stayed 1 night in Dec 2023
Response from Debojyoti Deb on 27 Dec 2023
Dear vedprakash , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

2/10 Terrible

Minija

Stayed 3 nights in Dec 2023

8/10 Good

Ananthanarayana

Business traveller
Liked: Amenities, property conditions & facilities
Very friendly staff. There was some delay in check-out for many guests. May be issue with the IT services.
Stayed 1 night in Dec 2023
Response from Debojyoti Deb on 27 Dec 2023
Dear Ananthanarayana , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion Dear ,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KOLKATA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Aakash

8/10 Good

Sanjay, Jamshedpur

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property, neat and clean and right next to the airport. The people at the reception have some attitude especially the one who checked me in. They were doing me a favour by giving me a room, atleast thats how i was made to feel. They nust have called me 4 times before checking in- "whether i am checking in or not? and what time ?" which was irritating and annoying
Stayed 1 night in Dec 2023
Response from Debojyoti Deb on 9 Dec 2023
Dear Sanjay, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

8/10 Good

Kankana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleanliness could be improved
Stayed 1 night in Dec 2023
Response from Debojyoti Deb on 9 Dec 2023
Dear Kankana, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

6/10 Okay

Shikha

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2023
Response from Debojyoti Deb on 5 Dec 2023
Dear , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Rahuldeva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with efficient staff and well appointment rooms. Great breakfast too. Highly recommend it if you are looking for a place close to the airport.
Stayed 1 night in Nov 2023
Response from Debojyoti Deb on 5 Dec 2023
Dear Rahuldeva, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion Dear ,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KOLKATA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Debojyoti Deb on 9 Dec 2023
Dear Alfredo, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Bhaskar

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Nov 2023
Response from Debojyoti Deb on 22 Nov 2023
Dear Bhaskar ,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Kolkata Airport.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 6289901710 or debojyoti.deb@ihg.com.Sincerely,Debojyoti Deb Hotel Experience Champion 6289901710debojyoti.deb@ihg.com

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for a stopover
We only spent a few hours on a stopover. Staff were very attentive & offered a bag breakfast. Airport transfer back to terminal was great but I did not receive any response to a message via hotels.com requesting a transfer on arrival.
Stayed 1 night in Nov 2023
Response from Debojyoti Deb on 5 Dec 2023
Dear , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion Dear ,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KOLKATA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

ARPIT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Debojyoti Deb on 5 Dec 2023
Dear , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion Dear ,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KOLKATA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

DEEPU

Stayed 1 night in Nov 2023
Response from Debojyoti Deb on 9 Dec 2023
Dear DEEPU , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Reji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Best staff very helpful
Stayed 1 night in Nov 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Ramesh chakra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Ramesh chakra , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

2/10 Terrible

Ruchie

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Service is terrible. The room didn’t have all the amenities and upon asking it took hours before anyone provided it. The room with 2 occupants had one towel and the other upon multiple requests came 3 hours later. 3 items ordered at Lunch at the restaurant, after 45 min was informed that one dish is not available and replacement was ordered. After another 45 min food was still not delivered. Disappointed that this low levels of service was delivered by IHG group! Overall the worst experience and would never stay here again nor recommend to anyone to stay here.
Stayed 2 nights in Oct 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Ruchie,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KOLKATA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Debojyoti Deb Hotel Experience Champion

6/10 Okay

veeral

good
Stayed 1 night in Oct 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear veeral ,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KOLKATA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Debojyoti Deb Hotel Experience Champion

6/10 Okay

Pasang

Stayed 1 night in Oct 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Pasang , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

8/10 Good

Sree Kiran

Liked: Cleanliness, staff & service
It’s very good
Stayed 3 nights in Oct 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Sree Kiran, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

8/10 Good

Sayandeb

Stayed 2 nights in Sep 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Sayandeb, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Rajesh

Stayed 1 night in Sep 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Rajesh, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable room with nice view staff attempted to requirements promptly good choice of food
Stayed 2 nights in Sep 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Helen , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Kyle, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Ferrum

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience
Stayed 2 nights in Aug 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Ferrum, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Rajcoomar

Stayed 3 nights in Aug 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Rajcoomar, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Sang , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

Abhijeet

Liked: Cleanliness, staff & service, property conditions & facilities
Easy location and great service at reception.
Stayed 1 night in Aug 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Abhijeet, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

PRABHU

Stayed 1 night in Aug 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear PRABHU, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

10/10 Excellent

sudhakar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay safe friendly staff. Room service not great though
Stayed 1 night in Aug 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear sudhakar , Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

6/10 Okay

Shekhar

Stayed 2 nights in Jun 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Shekhar, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Debojyoti Deb on 26 Nov 2023
Dear Brian, Thank you for taking the time to tell us about your experience at Holiday Inn Express KOLKATA AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Debojyoti Deb Hotel Experience Champion