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"Hand on heart, The Leela Mumbai has some of the best levels of service I have had at any hotel anywhere in the world. I would recommend this without hesitation. The breakfast buffet was also delicious. "

"I can’t imagine a more perfect stay. We showed up in the early evening and were greeted by Arpit who showed us what professional courtesy and perfect hospitality are all about. Rather than checking in at the desk where the evening crowds (and noise) were starting to gather, he personally escorted us up to our room and we did the check-in process there. From that point on, he checked in on us at various locations around the hotel throughout our stay to ensure that things were going well. They were! He was able to obtain a reservation at the much touted (and much deserved) Loya restaurant. We had a fabulous experience there. It started by being greeted by the Manager, Swarang, who ensured that everything went perfectly. It did! We enjoyed the best Indian meal we’ve ever had. It was all gorgeously presented and wonderfully prepared. She went above and beyond in honor of a combined celebration of our Anniversary, my wife’s birthday and Valentine’s Day by presenting us with a house photographer, some beautiful sweets and a bouquet of roses with a lovely personal message. Our amazing, young server, Sneha, completely overwhelmed us with her menu knowledge and impeccable service. With her amazing attitude and desire to please, she could easily become a manager very, very soon. We were also able to join in on a tour of the hotel hosted by a retired 40-year employee that cooked there. Amazing history and architecture highlights."

"we were very well looked after - thanks to the front desk and management team "

"Loved this hotel, beautiful property "

"Impressive place to stay "

"Overall great hotel and location. Breakfast was too busy with waiting times and the lifts a bit slow but apart from that all very good"

"top of the class hotel"

"Staff were very helpful and made sure we were comfortable. The welcome could have been better. First day we had to ask many staff for coffee and then loads of drinks turned up so communication could be better."

"Excellent environment! Great staff and lovely service "