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Banff Caribou Lodge and Spa

3.5 star property
Hotel with full-service spa, near Banff Lake Louise Tourism Bureau

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Banff Caribou Lodge and Spa

Children’s play area – outdoor
Point of interest
Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi
Restaurant
Lobby
Reviews
8.4

Very good

Popular amenities

  • Spa
  • Hot tub
  • Restaurant
  • Room service
    Room serviceRoom service
  • Bar
    BarBar
  • Gym
    GymGym

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Popular LocationBanff Lake Louise Tourism Bureau11 min walk
  • Popular LocationTunnel Mountain5 min drive
  • Popular LocationUpper Hot Springs7 min drive
  • AirportCalgary, AB (YYC-Calgary Intl.)92 min drive

Most relevant reviews

ExperimentalCarousel

4/10 Poor

In desperate need of renovation the bedrooms are dull tired and grubby. The bar and restaurant were nice. We wouldn’t st...
gerry
May 19, 2024
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Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

Highlights

Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Fan
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

Highlights

Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Fan
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

Highlights

Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Fan
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

Highlights

Balcony
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Fan
Shower/bath combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

Highlights

Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Fan
Shower/bath combination
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

Highlights

Fireplace
Private indoor hot tub
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Fan
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

Highlights

Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Fan
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Banff

Banff Caribou Lodge and Spa is located in Uptown District, a neighbourhood in Banff, and is in the mountains and in a national park. Banff Springs Golf Club and Banff Gondola are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tunnel Mountain and Cave and Basin National Historic Site. Banff Lake Louise Tourism Bureau and Upper Hot Springs are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and snowboarding, or try out other outdoor activities such as snowmobiling and snowshoeing. Guests appreciate the hotel's central location.
Visit our Banff travel guideOpens in a new window

What's nearby

  • Banff Lake Louise Tourism Bureau - 11 min walk
  • Tunnel Mountain - 5 min drive
  • Upper Hot Springs - 7 min drive
  • Banff Gondola - 8 min drive
  • Banff Springs Golf Club - 9 min drive

Getting around

  • Banff Station - 17 min walk
  • Calgary International Airport (YYC) - 92 min drive

Restaurants

  • ‪Park Distillery - ‬14 min walk
  • ‪Masala Authentic Indian Cuisine - ‬19 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬15 min walk
  • ‪Farm & Fire - ‬13 min walk
  • ‪Earls - ‬13 min walk

About this property

Banff Caribou Lodge and Spa

Hotel near Banff Lake Louise Tourism Bureau
Located close to Tunnel Mountain and Banff Springs Golf Club, Banff Caribou Lodge and Spa provides a playground, dry cleaning/laundry services and a fireplace in reception. Indulge in a manicure/pedicure, a facial and a body treatment at Red Earth Spa, the on-site spa. Yoga classes are offered at the gym; the property also has a bar, a business centre and a sauna. In addition to 1 hot tub and a restaurant, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Full breakfast (surcharge), a computer station and smoke-free property
  • Luggage storage, a vending machine and massage treatment rooms
  • Guest reviews speak well of the dining options, overall value and central location
Room features
All 190 rooms offer comforts such as premium bedding, in addition to perks such as free WiFi and safes. Guest reviews give good marks for the clean, comfortable rooms at the property.
More amenities include:
  • Heating and fans
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Fridges, electric kettles and daily housekeeping

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Spa tub
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Frequently asked questions

Is Banff Caribou Lodge and Spa pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CAD 25 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Banff Caribou Lodge and Spa?

As of 28 Jun 2024, prices found for a 1-night stay for 2 adults at Banff Caribou Lodge and Spa on 12 Jul 2024 start from ₹33,433.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Banff Caribou Lodge and Spa?

Self-parking is free at this property.

What time is check-in at Banff Caribou Lodge and Spa?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Banff Caribou Lodge and Spa?

Checkout is at 11 AM.

Where is Banff Caribou Lodge and Spa located?

Located in Uptown District, this spa hotel is 0.6 mi (0.9 km) from Banff Lake Louise Tourism Bureau, and within 3 mi (5 km) of Cave and Basin National Historic Site and Tunnel Mountain. Banff Springs Golf Club and Banff Gondola are also within 3 mi (5 km). Banff Station is 17 minutes by foot.

Banff Caribou Lodge and Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1299 out of 2534 reviews" "
Rating 8 - Good. 697 out of 2534 reviews" "
Rating 6 - Okay. 329 out of 2534 reviews" "
Rating 4 - Poor. 125 out of 2534 reviews" "
Rating 2 - Terrible. 84 out of 2534 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Maria Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Ruby Lyn

Travelled with family
It started well during check in, Phu was helpful when she assisted us with our tours but went downhill after that. First, there was a tour she booked for us but failed to inform us of how much the total rate was. Shouldn’t she have informed us before happily clicking away? We were shocked by the total amount but just let it go because part of it was our fault for not asking before she proceeded. Second, the issue about the late c/o whereby she had agreed to check us out late at 12nn however when I checked back in with her this morning she told me only until 11am. I requested until 11.30am to which she agreed. I pointed out to her that she had told me a different thing during check in but I just let it go again as we had a highly stressful vacation bec of what happened with the Lake Tours (but the tour op had a perfect service recovery so all’s well). Third was about the parking issue bec we had asked her during check in if we could still leave our car in the hotel parking area bec of the afternoon tour on the day of check out but she sang a different song when we asked her this morning. Lastly, she also wrongly informed us about a gondola bus pick up bec it never came. Please have Phu undergo a thorough comm training. I also work for the hotel industry, if you say something, please honor your words. We are not high maint ppl, but integrity is imperative in svc. Your hotel is probly the most expensive we have ever stayed but not worth it. HK was quick and efficient though.
Stayed 2 nights in Jun 2024

10/10 Excellent

MARIA ALLURA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Kimberley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely room, walkable to downtown Banff dining/shopping area. the complimentary Roam bus pass was well utilized! Room temperature was a bit warm & could be worked on.
Stayed 2 nights in Jun 2024

10/10 Excellent

Edwin, Manteca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to historical sites and restaurants. Clean room, friendly staff. Had a wonderful time.
Stayed 3 nights in Jun 2024

2/10 Terrible

Dewey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we stayed at this hotel, the exit garage door on their underground parking came down and damaged our car. They said they would help us but when it went to upper management, they refused to take responsibility and said it was our fault. The garage door hit our car once I was over half way through the opening so clearly their door malfunctioned. We will never stay again with any hotel associated with this chain of hotels. Beware!
Stayed 2 nights in Apr 2024

10/10 Excellent

sultan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Jun 2024

8/10 Good

Patrcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an ok place to stay The best thing going for it was the restaurant very good food.
Stayed 2 nights in Jun 2024

6/10 Okay

Selva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property and clean. Located in Banff town, everywhere is walkable and transportation is accessible. Property has parking garage and elevator leading up to lobby and the hotel floors. Clean and beautiful place.
Stayed 3 nights in Jun 2024

8/10 Good

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have often stayed at the Banff Caribou and always enjoy coming back! The Keg was a great experience as well!
Stayed 2 nights in Mar 2024

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Jun 2024

10/10 Excellent

al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 4 nights in Jun 2024

6/10 Okay

Darryl

Travelled with family and small children
Disliked: Staff & service
The hotel was nice. It was clean, but we their sister hotel the Moose is much nicer. It was cold this weekend in the evenings but they wouldn’t make a fire in their main lobby which was disappointing as it would have been a nice area to hang and relax. The Moose hotel always has their fire going and it so nice. Not the best hotel for kids as there is no pool and it’s just a large, really hot hot tub and sauna. Hotel is located at the far end of the Main Street of Banff so it’s a longer walk downtown, but if the weather is okay it’s fine.
Stayed 3 nights in Jun 2024

10/10 Excellent

Kathleen, Castlegar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel clean, friendly
Stayed 1 night in Jun 2024

10/10 Excellent

BELEN

Travelled with group
Liked: Staff & service
Clean and friendly staffs
Stayed 1 night in Jun 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again Great area Nice staff Many options close by
Stayed 1 night in Jun 2024

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in May 2024

6/10 Okay

Laura

Business traveller
Liked: Cleanliness, staff & service
Standard room, very dark with loud ac outside door. Small towels, slow drains.
Stayed 2 nights in Jun 2024

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, property well maintained, and the staff were friendly. Enjoyed the pool sized hot tub as well. The restaurant (The Keg) was convenient as well. They were also opened for breakfast (reasonably priced for an all-you-can-eat breakfast). Would definitely return to the Caribou Lodge and Spa.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jason John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super close to lake Louise, they had a great breakfast, I’ll be back!
Stayed 2 nights in Feb 2024

8/10 Good

Jamye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are outdated but the location is amazing and the lobby and amenities were good.
Stayed 2 nights in Jun 2024

6/10 Okay

Brendon, Okotoks

Travelled with family
Liked: Amenities
Property is in need of a renovation.
Stayed 2 nights in May 2024