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Grandes Rousses Hotel & Spa

5.0 star property
Luxurious slopeside hotel with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grandes Rousses Hotel & Spa

Lobby lounge
Front of property
Loft | Pillow-top beds, minibar, in-room safe, soundproofing
Lounge
Balcony view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Parking available

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Room

Pillow-top beds, minibar, in-room safe, soundproofing

Deluxe Room

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Panoramic Duplex, Mountain View

Panoramic Duplex, Mountain View | Pillow-top beds, minibar, in-room safe, soundproofing

Panoramic Duplex, Mountain View

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Panoramic Triple Room, Mountain View

Panoramic Triple Room, Mountain View | Pillow-top beds, minibar, in-room safe, soundproofing

Panoramic Triple Room, Mountain View

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mountain View

Suite, 1 King Bed with Sofa bed, Mountain View | Pillow-top beds, minibar, in-room safe, soundproofing

Suite, 1 King Bed with Sofa bed, Mountain View

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 44 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room

Classic Room | Pillow-top beds, minibar, in-room safe, soundproofing

Classic Room

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Mountain View

Pillow-top beds, minibar, in-room safe, soundproofing

Suite, Multiple Beds, Mountain View

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 55 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite, Multiple Beds, Mountain View, Mezzanine

Suite, Multiple Beds, Mountain View, Mezzanine | Pillow-top beds, minibar, in-room safe, soundproofing

Suite, Multiple Beds, Mountain View, Mezzanine

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed with Sofa bed, Mountain View

Pillow-top beds, minibar, in-room safe, soundproofing

Suite, 1 King Bed with Sofa bed, Mountain View

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 38 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Prestige Room

Prestige Room | Pillow-top beds, minibar, in-room safe, soundproofing

Prestige Room

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room deluxe Chalet

Pillow-top beds, minibar, in-room safe, soundproofing

Room deluxe Chalet

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Panoramic Room, Mountain View

Panoramic Room, Mountain View | Pillow-top beds, minibar, in-room safe, soundproofing

Panoramic Room, Mountain View

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 24 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room (Cozy)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet (Chamade)

Chalet (Chamade) | Pillow-top beds, minibar, in-room safe, soundproofing

Chalet (Chamade)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 285 sq m
  • Mountain view
  • Sleeps 14
  • 4 King Beds and 4 Double Sofa Beds

View all photos for Chalet (Chazen)

Chalet (Chazen) | Pillow-top beds, minibar, in-room safe, soundproofing

Chalet (Chazen)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 250 sq m
  • Mountain view
  • Sleeps 12
  • 4 King Beds and 4 Double Sofa Beds

View all photos for Loft

Loft | Pillow-top beds, minibar, in-room safe, soundproofing

Loft

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Pillow-top bed
Bathrobes
Designer toiletries
  • 51 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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₹21,692 total
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About the area

Map
425 Route du Signal, l'Alpe-d'Huez, Huez, Isere, 38750

What's nearby

  • Palais des Sports - 7 min walk
  • Alpe d'Huez - 12 min walk
  • Televillage Ski Lift - 5 min drive
  • Oz-en-Oisans Ski Resort - 17 min drive
  • Les Deux Alpes Ski Resort - 20 min drive

Getting around

  • Jarrie-Vizille Station - 46 min drive
  • Grenoble (GNB-Grenoble - Isere) - 96 min drive

Restaurants

  • ‪Chantebise 2100 - ‬3 min walk
  • ‪Smithy's Tavern - ‬4 min walk
  • ‪Le Chalet du Pèr'Sillé - ‬5 min walk
  • ‪Indiana - ‬7 min walk
  • ‪Au Dahu Grillé - ‬2 min walk

About this property

Grandes Rousses Hotel & Spa

Luxury family-friendly hotel near Alpe d'Huez
You can look forward to a free daily manager's reception, a terrace and a playground at Grandes Rousses Hotel & Spa. Hit the slopes at this hotel, offering ski-in/ski-out access, a ski shuttle and ski passes. Treat yourself to a sports massage, a body treatment or a facial at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and French cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers
  • Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), a 24-hour front desk and a front desk safe
  • Coffee/tea in reception, luggage storage and a porter/bellboy
Room features
All 106 rooms have comforts such as dressing gowns, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Children's slippers, children's books and childcare services
  • Bathrooms with designer toiletries and children's dressing gowns
  • Flat-screen TVs with digital channels
  • Electric kettles, heating and daily housekeeping

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby
  • Covered valet parking on site (EUR 28 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 33 for adults and EUR 16 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Ferme d'Hubert
  • L Esperance

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Arcade/game room
  • Children's books
  • Children's toys
  • In-room babysitting
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 915 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body wraps
  • Facials
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Pillowtop mattress

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Connecting rooms available
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 55

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 90.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.63 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 33 for adults and from EUR 16 for children
  • Valet parking fee: EUR 28 per day
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 55 (subject to availability)
  • Rollaway bed fee: EUR 90.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 10:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Les Grandes Rousses
Hotel Rousses
Les Grandes Rousses
Hotel Les Grandes Rousses France/Rhone-Alpes
Hôtel Grandes Rousses Huez
Hôtel Grandes Rousses
Grandes Rousses Huez
Grandes Rousses
Hôtel Grandes Rousses
Hôtel Les Grandes Rousses
Grandes Rousses Hotel Spa
Grandes Rousses & Spa Huez
Grandes Rousses Hotel & Spa Huez
Grandes Rousses Hotel & Spa Hotel
Grandes Rousses Hotel & Spa Hotel Huez

Frequently asked questions

Does Grandes Rousses Hotel & Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 7:00 PM.

Is Grandes Rousses Hotel & Spa pet-friendly?

Yes, Grandes Rousses Hotel & Spa allows cats and dogs (limit 1 total). There's a fee of EUR 30 per pet, per day. Service animals are exempt from fees.

How much is parking at Grandes Rousses Hotel & Spa?

Valet parking is available for EUR 28 per day. There is free parking nearby.

What time is check-in at Grandes Rousses Hotel & Spa?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grandes Rousses Hotel & Spa?

Checkout is at 11:00 AM. Late checkout is available for EUR 55 (subject to availability).

Does Grandes Rousses Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Grandes Rousses Hotel & Spa located?

Located in the mountains, this ski-in/ski-out hotel in Cognet is within a 15-minute walk of Les Grandes Rousses and Alpe d'Huez, and is convenient for winter sports, such as cross-country skiing and skiing lessons. Museum of Huez and Oisans and Telecentre Ski Lift are also within 10 minutes.

Grandes Rousses Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 110 out of 191 reviews" "
Rating 8 - Good. 56 out of 191 reviews" "
Rating 6 - Okay. 14 out of 191 reviews" "
Rating 4 - Poor. 8 out of 191 reviews" "
Rating 2 - Terrible. 3 out of 191 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, especially the pool and spa
Stayed 5 nights in Jul 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great value
Pleasant stay, I wouldn’t say the hotel is a ‘5 Star’ but it is nice enough and the staff are very friendly. Hôtel a little dated in parts but excellent value for money.
Stayed 2 nights in Jul 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
Excellent hotel. Staff couldn't do any more. Would 100% stay again and wished we were staying for more than one night. Only slight criticism was that we couldn't get the air con working, but otherwise an exceptional stay.
Stayed 1 night in Jul 2024

4/10 Poor

Armin

Disliked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 5 nights in May 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good mountain retreat
Nice Alpine hotel. Comfortable rooms . Excellent service at the reception. The staff at the reception go the length to help u out to ur every need. Although There is one particular male staff member who needs to get his act straight. He is in the restaurant. I dont want to mention what ihave been through, but i have to say, he is a black mark on the entire hotel. I preferred not to dine in hotel the second day only because of the experience i have faced. The food was good. Its the whole experienc and service i have been through is still shocking for this 5 star hotel. He certainly doesnt deserve to work here and certainly the customer doesnt need to be put through such racist experience after paying 5 star price at a 5 star hotel. Other than this unfortunate staff member at the restaurant, everything else was good. The spa was very relaxed and the staff was very polite and helpful there.
Stayed 2 nights in May 2024

10/10 Excellent

CHRISTOPHER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just 6m from the lift that is absolutely key! 💪👏
Stayed 7 nights in Apr 2024

2/10 Terrible

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Below average
Stayed 7 nights in Feb 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities
Great hotel - lovely stay - unbelievable staff - only two small gripes, no power plugs by the beds which I hate but I appreciate this is very personal also you have to climb into your bath to push the plug down in the bath because of the solid shower screen (unless I was being stupid this seemed liked very poor design)
Stayed 2 nights in Dec 2023

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and staff.
My wife and I stayed here for two nights and we absolutely loved it! Everything was perfect. Also, we had a car, so the parking garage was very convenient. The staff was very accommodating and professional, and I have to say specifically, the manager, Hilal, was a highlight. Her warmth and friendliness made a tremendous impact on both of us, and we felt she was largely responsible for making our stay extra special.
Stayed 2 nights in Oct 2023

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Property was okay. Nothing amazing. Loud construction noise and dust on all the surrounding streets. The town was absolutely dead. Only 2 bars open for food and drinks. One of them was a great little popular biker bar (bicyclists). The other one had horrible service. So really just 1 decent eating/drinking option in Alpe d’Huez in June. The nearby hiking trails offered amazing views of the Alps. If you’re not a hiker or a bicyclist, don’t go there in June. There’s nothing else happening.
Stayed 1 night in Jun 2023

10/10 Excellent

Paul, Winnipeg

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very well equipped hotel, enjoyed the outdoor swimming pool and hot tub, and particularly enjoyed the evening live music in the lounge.
Stayed 4 nights in Feb 2023

10/10 Excellent

Stephen

Stayed 3 nights in Jun 2022

10/10 Excellent

ZACHARY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location loca loca
This place was very nice, quality rooms very comfortable friendly staff for the most part, did talk to 3 people and never got towels at the pool and finally resorted to using wet towels to “dry”off. Location could not be better snow cat groomed through the building at night pretty cool to watch. Would definitely stay there again.
Stayed 1 night in Mar 2022

10/10 Excellent

ZLATKO, Wayne

Stayed 5 nights in Feb 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incroyable et magnifique
Séjour incroyable.
Stayed 1 night in Jan 2021

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gorgeous hotel with heated outdoor pool
Lovely hotel, heated pool and jacuzzi were perfect for Mountain climate, restaurants and indoor spa/pool looked amazing but closed due to covid and/or seasonality. Huge super comfy bed in prestige room. Would stay here again during ski season in a heartbeat!
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel. Great location and very friendly staff. The food was sensational. Going there again.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel
Fantastic hotel with a great location. Clean and modern with superb facilities. All the staff are amazing, they can’t do enough for you, very helpful and friendly tending to all your needs.
Stayed 5 nights in Jan 2020

4/10 Poor

Emanuele

Travelled with family
Disliked: Cleanliness, staff & service
It used to be very good...now it's just a mess!!
I have been to this hotel 3 times and it used to be really good, unfortunately now it has been expanded and is just a huge disorganized mess! At checkout they tried to charge me again even though I had already paid for the room online, same for the second room which was a present for my parents (and in this way they saw the price). They tried to charge me for stuff inside the minibar which we didn't use because they had no idea what was in the room. Before they expanded the hotel clients had access to the SPA,now it is at an extra cost (indoor spa).It is only free if you use it between 10am - 2pm which is useless for anyone that is there to ski. The new outdoor SPA is nice but definitely not big enough for the amount of people the hotel can now accommodate: they have hundreds of rooms and the outside SPA has 8 places in the Jacuzzi and 8 in the Sauna. The new rooms are aesthetically nice but not finished (missing parts, empty picture frames) and badly organized: nowhere to hang towels in the bathroom, bathroom door that can be only half opened because the TV is blocking the other half, room was dusty, extremely uncomfortable to enter the shower/bathtub since you need to climb over a high bathtub wall and land on the tilted part of the tub where your back is supposed to go (there is no way an elderly person will get in and out of it). The great 4 stars hotel and nice services doesn’t exist anymore,now you will just get a giant disorganized mess which is definitely not worth it
Stayed 2 nights in Jan 2020

2/10 Terrible

Sally

Disliked: Staff & service, property conditions & facilities, room comfort
Definitely not worth the money; go elsewhere
After a 2 week tour of France, we can definitively say this was our worst experience. The service was terrible. We asked where to park, and we weren’t allowed to leave our bags in the lobby while we moved the car. We weren’t told there was a shuttle and the lot we were directed to was full. We had to drag our suitcases 500m in the snow. When we asked about the shuttle the next day they said we needed to wait. 20 minutes later we decided to walk... again. We had the Christmas Ever dinner at great, great cost, and the food was terrible. Multiple people left before the last course. We were ignored by the servers for most of the meal. Later on in the trip we had a *** Michelin meal that cost less than the dinner we had here. After dinner the empty lobby bar blasted club music until late in the night. When we asked if the music could be turned down because our windows were shaking they said there was nothing they could do. Overall, the trip was a mix of budget and nicer hotels, and I preferred the budget over this hotel. The view from the room was nice, but everything else was way below average. Bad service, bad food, poor amenities that they charges guests the privilege to use. I have tried to contact the management about our experience and have not gotten a response. There are cheaper hotels in the area that offer better amenities and attitudes.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific location. Staff terrific. Nothing is too much trouble. Only problem is the dinner service is slow. The restaurant on the 3rd floor is so lovely and relaxed. Breakfast there is like home.
Stayed 5 nights in Dec 2019