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The Horseshoe Inn

3.0 star property
Comfortable hotel with restaurant and bar/lounge

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August 2024

Photo gallery for The Horseshoe Inn

Breakfast, lunch and dinner served
Exterior
In-room safe, free WiFi, bed sheets
Breakfast, lunch and dinner served
Hair dryer, towels
Reviews
7.2

Good

Popular amenities

  • Breakfast available
    Breakfast availableBreakfast available
  • Parking included
    Parking includedParking included
  • Bar
    BarBar
  • Laundry
    LaundryLaundry
  • Housekeeping
    HousekeepingHousekeeping
  • Air conditioning
    Air conditioningAir conditioning

Check-in time

3:00 PM

Check-out time

11:00 AM

Explore the area

Map
Windmill Hill, Nr Herstmonceux, Hailsham, England, BN27 4RU
  • Popular LocationHerstmonceux Castle3 min drive
  • Popular LocationObservatory Science Centre4 min drive
  • Popular LocationPevensey Bay Beach14 min drive
  • AirportLondon (LGW-Gatwick)73 min drive

Most relevant reviews

ExperimentalCarousel

6/10 Okay

John
Oct 28, 2020
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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

In-room safe, free WiFi, bed sheets

Double Room

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Cable/satellite channels
In-room safe
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | In-room safe, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Cable/satellite channels
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, 1 Double Bed

In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Cable/satellite channels
In-room safe
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Herstmonceux

Located in Hailsham, The Horseshoe Inn is in a rural area and in a national park. The area's natural beauty can be seen at South Downs National Park and Eastbourne Beach. Looking to enjoy an event or a game while in town? See what's happening at Arlington Stadium or Priory Lane. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.
Visit our Herstmonceux travel guideOpens in a new window

What's nearby

  • Herstmonceux Castle - 3 min drive
  • Observatory Science Centre - 4 min drive
  • Pevensey Bay Beach - 14 min drive
  • Sovereign Harbour - 17 min drive
  • Eastbourne Beach - 23 min drive

Getting around

  • Pevensey Bay Station - 11 min drive
  • Gatwick Airport (LGW) - 74 min drive

Restaurants

  • ‪Brewers Arms - ‬18 min walk
  • ‪George Hotel - ‬9 min drive
  • ‪The Kings Arms - ‬7 min drive
  • ‪Hawkswood - ‬7 min drive
  • ‪Bulls Head - ‬2 min drive

About this property

The Horseshoe Inn

Hotel in a rural location
Consider a stay at The Horseshoe Inn and take advantage of a garden, a playground and dry cleaning/laundry services. The on-site restaurant offers breakfast, lunch and dinner. In addition to a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • English breakfast (surcharge), 1 meeting room and tour/ticket information
  • A banquet hall
Room features
All guest rooms at The Horseshoe Inn boast thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • Flat-screen TVs with cable channels
  • Coffee/tea makers and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily English breakfast available for a fee: GBP 9.95 for adults and GBP 6 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Playground

Family friendly

  • Playground

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • Banquet hall
  • Building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately GBP 9.95 for adults and from GBP 6.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted

We should mention

This property does not have any lifts

Property is also known as

The Horseshoe Inn Hotel
The Horseshoe Inn Hailsham
Relaxinnz The Horseshoe Inn
The Horseshoe Inn Hotel Hailsham

Frequently asked questions

Is The Horseshoe Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Horseshoe Inn?

Self-parking is free at this property.

What time is check-in at The Horseshoe Inn?

Check-in start time: 3:00 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at The Horseshoe Inn?

Checkout is at 11 AM.

Where is The Horseshoe Inn located?

Situated in a national park, this hotel is 1 mi (1.7 km) from High Weald and within 3 miles (5 km) of Observatory Science Centre and Herstmonceux Castle. Blackstock Farm and Hailsham Pavilion are also within 6 miles (10 km).

The Horseshoe Inn Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 201 reviews" "
Rating 8 - Good. 86 out of 201 reviews" "
Rating 6 - Okay. 45 out of 201 reviews" "
Rating 4 - Poor. 12 out of 201 reviews" "
Rating 2 - Terrible. 18 out of 201 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

John

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bill place to stay
Very convenient for everything
Stayed 5 nights in Aug 2020

4/10 Poor

Verified traveller

Poor conditions, the room smelt Damp, mould by the windows. Only 1 plug socket in the room by the TV nothing by the bed. The pictures on the internet, are not what you get. Ie: Rooms. Also no toilet brush!! Very disappointed.
Stayed 2 nights in Aug 2020

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with our one night stay very sad that this lovely hotel is on its way out, loved it, but sadly no food available so we had to eat out elsewhere. It seems sad that we cannot spend our money there , which may help to keep it going !
Stayed 1 night in Aug 2020

6/10 Okay

Dominic

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Check in was fine. Receptionist very helpful and friendly. The property was very tired and rather depressing. Our room was dated and the beds were ancient although had obviously been fitted with newer matresses. The room itself was superficially clean, although all doors, both in our room and along the corridors, needed a thorough cleaning and a lick of paint. The breakfast was fine, with cereals, toast, juices and yoghurts on display, but we had to ask what was available when ordering cooked food. Menus would have been appreciated.
Stayed 4 nights in Nov 2019

8/10 Good

MR S M JERROM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

KEV

Liked: Cleanliness, staff & service, room comfort
Dated but comfy
Dated tired room but comfortable
Stayed 1 night in Sep 2019

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service, room comfort
Weekend away
Very good stay room clean staff helpful.traffic loud but it was hot and had to leave window open.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming inn with lots of beams situated in a East Sussex village.
Stayed 2 nights in Aug 2019

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good Stay
Overall good stay at the Horseshoe Inn. Staff very friendly and helpful. Food was good and of a reasonable price. Building on the outside looks great but is dated and in need of an upgrade inside.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Well worth considering.
There's a lot to like about this hotel: the staff are helpful, I had no complaints about the food, the building itself is interesting and my room was clean and quiet. That said, it is let down by a lack of maintenance. Most of the surfaces in my room were worn, the bathroom felt tired and the carpet was literally threadbare. I understand from the manager that they are now tackling the backlog of jobs that need doing and, when done, this really will be somewhere special to stay.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't Stay There.
The rooms are so unwelcoming. We were in Room 14, and whilst there were no complaints over the cleanliness of the bedding or bathroom, the carpets and paintwork are absolutely filthy. Carpets are hoovered, but they are a mass of stains, and need to replacing. The windows and paintwork I have added a photo of. It cost me £156.60 for 2-nights which is terribly overpriced in this day and age for such inferior rooms. Will never stay there again, and they ought to offer partial refunds to their customers. Simply disgusting.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex and tony were very accommodating and quite fun!
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good in nice quiet surroundings and staff were very helpful
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property with real character. Plentiful parking. Staff very friendly and helpful.
Stayed 1 night in Jul 2019

2/10 Terrible

Glenn

Disliked: Cleanliness, property conditions & facilities, room comfort
I booked a deluxe room (I don't think this was the one I was given) It did not match or look anything like the photographs. The Carpet was old, stained & dirty. The mirror was smeared and dirty. The Bed base fabric was ripped and a valance was badly fitted showing the damage. I had to stand on the chair and climb onto a wide window ledge to open the window and close the curtains. The flood lights shine straight into the bathroom and bedroom windows all night!! It was fairly windy during my stay and I was kept awake all night by something banging outside the window. The overall building was tired and in need of some refurbishment. On the plus side the guy behind the bar and lady serving breakfast were great.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Very poor service in the restaurant bar. One night I was waiting for 10 minutes or more to be served while the barman was chatting in the bar, eventually I when to my room and got my keys and drove to the local chip shop to get food, just what you need after working all day.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
the character of the building is fantastic ! lovely location! however the room we stayed in was disgraceful old tatty and dirty and a broken shower! the carpet was grossly filthy and the amount of dust was awful. the staff were pleasant and helpful especially ed couldn’t fault him .
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
A little disappointed with the room which was advertised as a ‘Super Double room’ . There was nothing ‘Super ‘ about it. It was ordinary. In the photos , it shows the Super room as having a Four poster bed.- No such luck.
Stayed 1 night in May 2019