Guinea y Lagartario Eco Museum

We have stayed in a few HRH and this one was great in some aspects and poor in others. Though there were several pools, none of them catered to our needs. We were a family of 3 adults and 1 teenager. My daughter was 16 and therefore we could not use the adult pool as we would have to leave daughter on her own. We used the other pools which were big, but not deep or suitable for swimming lengths. The pools were suitable for families with little kids, toddlers and for those who enjoyed pool games. Secondly, the movies available to watch in room was of minimal choice. They were not free but cost 7euros per film for 24hours. There were several connection issues with one particular film that we selected and we had to ring reception several times to sort it out. In the end we gave up and viewed other films from the limited selection. The freeview channels only consisted of BBC and ITV and although it was half term no movies were streamed on any of those channels which we found very strange. There was no Netflix, HBO or any such channels which offered movies. Overall I think the rooms were fantastic and breakfast was superb. Staff were mostly excellent except those at the pool area who could have been more gracious in their manner when telling us about the cordoned area being exclusive. We were not aware and as guests, we expected unselfish courtesy and not avarice. We dined in Mexican. Small portions here. Japanese restaurant was being restored but they still took bookings!

Very beautiful hotel, feels quiet and private yet so close to the beach, restaurants and amenities.

The staff really stood out!