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"The entire hotel staff were very professional. They tended to guests’ needs quickly. Had an issue with my hotel safe and Angel (maintenance) timely fixed it. The house keeping staff were superb with how they cleaned the room and were cordial. The dining staff were diligent with their duties ensuring guests were quickly seated and the buffet items were replaced. Security personnel were attentive and ensured safety especially when parking at night. Front desk staff were knowledgeable of hotel programs and quick at processing check in/out. The concierge and the bell boys were swift in assisting guests. "

"The hotel’s location is excellent, conveniently connected to SM City Iloilo, making shopping and dining incredibly easy. The check-in process was smooth and efficient, staff were friendly."

"Very friendly and helpful staff."

"Very clean and indoor access to the sm city mall staff were great "

"Convenient to shopping mall but little difficult for car parking "

"stay was too brief to make a comment"

"Very good all around. "

"This is a very nice, comfortable hotel, located right in the middle of everything in Bacolod. They have two good restaurant options, including a cool rooftop bar with a view of the Capitol park. I will definitely stay here again when I return."

"My mom and I stayed at this hotel during my visit in Bacolod . We enjoyed the breakfast , the room is clean and towels which I’m very picky about . I will stay at citadines Bacolod for future visits again . already recommended citadines to my family and friends ."