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"We had amazing experience...hotel is new and well maintained "

"Subject: Urgent Complaint Regarding Misleading Information and Additional Charges at Hotel Virat Inn Dear Expedia Customer Service, I trust this message finds you well. I am writing to express my deep disappointment and frustration regarding a recent booking experience through Expedia at Hotel Virat Inn in Gaya, with booking reference number 72808137801065. Upon arrival at the hotel, I was shocked to discover an unexpected additional charge for the use of air conditioning in the room. Despite booking through Expedia, neither during the booking process nor in the confirmation email was it mentioned that there would be an extra fee for utilizing the air conditioning. This lack of transparency is unacceptable and has severely impacted my trust in Expedia's services. Furthermore, when I raised this issue with the hotel management, they forced me to pay extra 500 INR. Meanwhile I checked with Expedia customer service agent, and she confirmed that air conditioning is included in your booking. Subsequently, hotel management took the extreme measure of putting their hotel under maintenance and removing air conditioning from the listed amenities this is also confirmed by your representative. This revelation not only showcases a blatant disregard for honesty and transparency but also raises serious concerns about the integrity of the hotels listed on Expedia. As a loyal customer, I have always relied on Expedia to provide accurate information and facilitate seamless bookings. "