6/10 Okay
Kerstin
Travelled with family
23 Dec 2024
Liked: Cleanliness, amenities
Here’s a draft for your review:
Disappointed with the Experience
Our stay was frustrating from start to finish. The TV in the room didn’t work the entire time, and when we mentioned it, we were told it’s “better to play games anyway.” That’s not the solution we were looking for.
We paid for 3 people in the room but had to repeatedly ask for an extra towel—3 out of the 4 days. On top of that, the mini bar and coffee bar were never adjusted for the third person, even though we were charged an extra $750 for 3rd person.
For the price we paid, I expected much better service and attention to detail. Unfortunately, this experience left us feeling undervalued and disappointed.
Kerstin
Stayed 4 nights in Dec 2024