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"This hotel is very nice. Definitely worth the 5*. Most of the staff at the hotel are really welcoming, nice and knowledgeable. Majority of them will go the extra mile to make your stay at the hotel really comfortable. Rohit who works at reception is exceptional. He is such a great employee and every morning he took time out to greet me, shake my hand and ask how I am and if I have any issues/questions. He provides top quality service and he is the reason why ITC Gardenia should be rated 5* purely down to his hard work. The room is lovely and big. Everything about the room is fine, bed, shower etc etc. the restaurants in the hotel are great and at good price and the canapés from 18:00 - 20:00 is a great idea. This hotel is very close to local attractions. The only thing I don’t like about the hotel is few staff members who work at the spa/gym. They aren’t helpful and feel like they are watching what I do. The spa is not recommended. I had a facial done and it did not last the allocated time and generally I don’t feel it was good. I had 20% discount and with them knowing that, I feel they just gave me the most expensive treatment to cover that discount. If Rohit is the honest member of staff, the staff at the gym/spa ruin it. I would stay at this hotel again and again but will for sure not make the same mistakes of using the gym/spa. "

"Exception hotel, amazing customer service, the best breakfast, you will be spoilt."

"This place was magical! After an 18-hour flight from Canada with our 4-year-old, it was exactly what we needed to rest up for the rest of our journey. The food at the restaurants was amazing and of great quality, and the customer service was absolutely wonderful. Our room was very comfortable and beautifully decorated, and the entire hotel had a relaxing atmosphere, especially the garden. The only downside was the construction noise from the renovations, but the overall experience more than made up for it."

"Good location close to food and shopping. Clean and well appointed rooms "

"I have stayed at several Shangrila properties but each one the experience is consistent wrt to hospitality, service and amenities"

"Das Personal ist super (Siddika hat uns zum Beispiel sehr freundlich geholfen den Transport zu organisieren) Das Hotel ist nicht das neuste aber insgesamt sehr gut (Zimmer sind sehr groß, Betten sind bequem, Frühstück gut)"

"Great property - a throwback to old times!"

"I’ve stayed at the Taj West End twice now, both times the service has been wonderful. The staff are very friendly and happy to assist with any request. The property is beautiful and has multiple dining and bar options. Special thank you to the bar staff at Blue Bar who provided interesting insight into how they make their drinks! Overall would highly recommend."

"All good"