2/10 Terrible
Sidney
Travelled with partner
14 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely disappointed in this property. The advertisement on Expedia shows that there is a full service spa on site. There is no spa on site & there is no shuttle or transportation service offered by the spa or hotel to get there. To get a taxi to the spa would cost 80 euros… In addition other amenities that were disappointing or non-existent there was supposed to be opportunity for bike rental which the hotel never helped us set up, there was an onsite hot tub that was cold (!), there was no archery offered even though it’s listed.
Other disappointments about our stay are there were no towels in our room when we arrived & we had to ask reception for them. There were black hairs (not ours) in our bidet, obviously the bathroom had not been cleaned.
The reception was not helpful setting up a taxi for us for our departure and made us do it ourselves, they said they can’t help us because the leaving time was too early, so we need to call by ourselves to arrange it. The listing says reception is 24/7, but it’s not, they leave at 11pm and don’t arrive until 8am, so that is false information as well. The listing says soundproof rooms but they were not at all, we could hear everything in the halls and outside all night long. The whole entire stay was a complete waste of money and giant disappointment.
One thing I will say is Sandra was the only nice party of our stay. Thank you to her for trying to be kind. Every other staff was not very friendly or helpful at all.
Sidney
Stayed 2 nights in Oct 2024
