East Midlands Designer Outlet

I had a great stay at Charles Hope townhouse. This is a great location with the train available to travel to Old Trafford for a football game or making our way to the central retail district. Overall the property was clean, however had a few minor defects: - towel with holes and stain on them - mild stains on the bedsheet - stain on the carpet near the bed - washer detergent feeder has a lot of residue from previous stay. - dish washer has residue from previous stay - it had a funky smell when we first opened it It would be better if: - there were instructions for check-in, but it would be better if there's a diagram or pictures for reference. Locating the key pad on the handle took a little bit of figuring out. - there's paper towel provided for the kitchen/ living area - car park next to the property/ loading area to transport luggages - if parking is included with the stay. Currently it's additional £15 per night. We parked across the street which is free and no time limit. - provide the qr code to garbage disposal directions. It is hard to find that info in the guide book

Great staff all round at check in and checkout and breakfast was very good. A bit disappointed with the shower head, which came off during a shower and could have hurt someone. However the response was prompt and it was fixed with a sincere apology. I love staying here and will def stay here again.

Staff were friendly and helpful. Room was clean and as described. Breakfast was lovely except for the 45 minute wait and obviously had been forgotten about.