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"I believe this is considered a two-star hotel but it seems better than that. The room was clean and comfortable. The customer service was very good. "

"Classic hotel. Rooms are typical for the times square which implies smaller than usual but nicely decorated. The highlight was the staff. From the floor housekeepers to the front desk, to the doorman. Helpful, friendly, knowledgeable and engaged. "

"Place was perfect! From greeting at the front counter to the incredible view. Valet was very kind! The amenities were awesome! Will stay there again!"

"This front desk clerk was very helpful and pleasant. The location is excellent really close to everything. "

"I came into the city for the Cross Country Dance Competition and arrived before 7 am on a Monday. From the moment I arrived until I said goodbye to the parking attendant the next day the team treated me with the highest level of service and professionalism I have experienced in a long time. They guided me to the correct location with ease, always stepped forward to help when I had a question, made check in and check out smooth and quick, and attended to my special dietary needs with the utmost care. The facility is beautiful, clean, and spacious. "

"Puts you right in the middle of all things convenient in both dining and entertainment. Very nice property and represents Toronto in all expectations."

"The hotel is a show place. Staff were very great. The resturaunt food may apear expensive but was well worth the cost. The room was a major disapointment. It was small.bathroom needs a big time clean. Bed was well used and needs to be upgraded to meet the quality that the hotel projects. eat here yes ,stay there no"

"W"

"Excellent service Very clean Staff very helpful "