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"I was very happy and satisfied with Emerald Hotel. The staff was friendly, professional, and very helpful. In particular, I would like to thank the young gentleman who was at the reception desk when I checked out Wednesday morning at 7:30 a.m.. I forgot his name. However, I do remember that the meaning of his name was “generous” in English."

"Swiss Diamond Hotel Pristina has impeccable service and outstanding facilities. We loved the room and the spa. We also loved that they had turkey and chicken sausages, breakfast choices that you don’t often see in other five-star hotels. Thank you for taking great care of us during our stay!"

"Almost brand new hotel, definitely four stars and the reception staff were brilliant."