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"Compared to the rest of the southern sun hotels I’ve used over the years. This is the worst!! The rooms are not appealing, the towels are not clean. They look something between white and brown. The bathrooms are a turn off. The workmanship on the plumbing is just untidy. This hotel needs a serious revamp. The walkways are so dull. It looks so dingy. "

"We had a very bad experience in this hotel. At 2:30 am someone started knocking at our door at least 3 times. I woke up and when I opened the door, there was the bell boy bringing a suitcase that was not ours. After he noticed he got the wrong room, he apologized and left. It was almost impossible for us to get back to sleep and we felt tired all day long. It is unbelievable that a "5 star" hotel has this type of mistakes. Also, when checking out, we got a different rate than what was initially...

"There is a cook there called Benson, that for sure is employee of the year. Always does everything according instructions and keeps time as well."

"Lovely setting - nice touch having flowers on the bed and turn down service. The units all look inwards to the pool which was used regularly by us. At night the pool has lights and makes for a romantic swim. There was no jug to make tea or coffee or facilities to cook yet there was a fry pan, pots and dishes. Even microwave would have been useful. The restaurant wan't operational - we would have used it. Breakfast was delivered to the room daily and was good."

"This place is closed and has been for over 2 years as you Expedia know about but you still take bookings. And take money for this place. This is real 👎 of you expedia and need to wake ⏰ up"

"One thing very unique to this property it the entertainment (animation) team. Those guys, are over and beyond anyone expectations and makes this location a unique destination. They've activities all day, from dancing, aquarobics and live acrobatic and music shows, and all that for FREE, at no extra cost ... amazing. Also, location is within walking distance to a lot of attractions and dining places. However, the property need to improve on the following: 1) a face lift, a bit of renovation 2)...

"We stayed 5 nights and loved it. It is close to malls, Sheldrick elephant orphanage and the Giraffe Center. Would stay here again on next visit to Nairobi. "

"The place is very good, the staff is cooperative, the breakfast is great, they have grocery and everything thing within the place. The place is very safe and well secured. "